Lisa Cashin
Kitchener,ON
Summary
Professional Summary and Skills Over 14 Years' experience in the cleaning industry (7 Years in education and residential setting, 6 Years in hotel). 2 Years supervisory experience of a staff of 10. Computer skills and Microsoft offices. New Manager Training in Essential Skills. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Fast learner, who follows policies and ensure the high customer services. Focused Residential cleaner providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Hardworking cleaning bringing over 14 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Residential Cleaner
LCM Property Services
03.2023 - 04.2024
- Clean lobby, vacuum, lavatories, high/low dusting
- Clean BBQ with brush
- Clean gym
- Clean elevator with polish includes interior/exterior
- Clean parking levels
- Pick up litter anywhere includes outside
- Moving supervisor
- Part time assist manager if someone sick call in
- Clean space room, party room and more
- Clean windows Wash carpets
- Managed inventory of cleaning supplies to avoid shortages or waste, resulting in cost savings for clients
- Emptied wastepaper and other rubbish from premises and moved to appropriate receptacles
- Assisted in training of fresh staff members on company policies, procedures, and best practices for residential cleaning services
- Organized and used industrial cleaning products following strict safety procedures
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Swept, tight spaces and around furniture to remove built up dust and cobwebs
- Disposed of rubbish and recyclables each day to avoid waste buildup
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Twenty-nine floors condominium building to clean
- Used time management and efficient cleaning methods to meet deadlines.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Collaborated with other residential cleaners on larger projects, fostering team-oriented approach to deliver exceptional results.
- Disposed of rubbish and recyclables each day to avoid waste buildup.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Emptied trashcans and transported waste to collection areas.
Housekeeper
Hilton Garden Inn Hotel
07.2022 - 02.2023
- Cleaned all rooms, changed beds, cleaned bathrooms, showers, tubs, vacuums, high and low dusting
- Changed duvet if necessary and changed shower curtains if dirty
- Up to eighteen rooms per day
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly
- Improved overall cleanliness ratings by implementing new cleaning techniques and products needed
- Restocked cleaning storage cabinets, carts, and baskets for easy use
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained spotless environment for guests through diligent daily housekeeping tasks.
Sort Associate
Amazon Canada
05.2021 - 02.2022
- Scanned packages to stow for delivery
- Packed for stow
- Picked to collect for routes delivery Sorted packing numbers for stow
- Increased efficiency by organizing and sorting packages according to destination and delivery requirements
- Recorded and tracked items sorted to confirm accuracy
- Followed company policies and procedures to produce consistent work results.
- Expedited shipping process by scanning and labeling packages with accuracy and attention to detail.
- Reduced errors in package routing by double-checking label information against system records before loading onto trailers or containers.
- Stacked items according to weights, sizes, types, and picking priorities.
- Used hand-held scanners to sort items into specific categories.
- Assisted in reducing package damage through proper handling techniques and adherence to company guidelines.
Residential Cleaner
Stamm Investments, Ltd
02.2020 - 03.2021
- Maintained interior of building(s) in a clean and presentable manner, including but not limited to washing windows, washing hard surface floors, and vacuuming carpeted floors Cleaned vacant unit(s) as scheduled, including but not limited to washing floors, vacuuming, dusting, cleaning cabinets and counters, cleaning toilets, tubs, appliances, switch plates, heat surfaces, balconies, closets, woodwork, and frames, etc
- To ensure unit is clean and presentable for new occupant
- Maintained cleanliness and disinfected public area lobbies, lavatories, change rooms, fitness rooms and equipment, etc Removed rubbish from grounds, small rubbish containers (inside and outside), and clean dumpster areas Removed snow and salt from entrance/egress as scheduled to ensure safe environment for staff, residents, and guests
- Maintained cleaning inventory records, ordered new supplies, and organized all supplies received to ensure accurate information of current inventory and continued supply of products
- Planned and implemented specialty cleaning such as spring cleaning, post construction cleaning, etc
- Assisted Administration Office in delivering notices to tenants as requested
- Managed inventory of cleaning supplies to avoid shortages or waste, resulting in cost savings for clients
- Emptied wastepaper and other rubbish from premises and moved to appropriate receptacles
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Returned emptied rubbish receptacles to proper locations
- Assisted in training of fresh staff members on company policies, procedures, and best practices for residential cleaning services.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for dedicated events or guests.
- Managed inventory of cleaning supplies to avoid shortages or waste, resulting in cost savings for clients.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
Room, Laundry and Public Area Attendant
Walper Terrace Hotel
04.2018 - 02.2020
- Maintained public areas and laundry services when needed
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use, and minimizing waste
- Kept public pathways clear of safety hazards and spills with regular checks and attention
- Practiced safe work habits, wore protective safety equipment, and followed MSDS and OSHA standards to maximize safety and prevent accidents
- Conducted routine inspections of public areas, identifying potential maintenance or repair needs for prompt resolution.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use, and minimizing waste.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Practiced safe work habits, wore protective safety equipment, and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Maintained inventory levels of cleaning supplies, ensuring availability for daily use and minimizing waste.
Housekeeping Supervisor and Room Attendant
Inn of Waterloo
09.2016 - 04.2018
- Scheduled staff, assigned daily duties, and contacted staff for on-call and staff no-show
- Inspected guest rooms, provided feedback and training opportunities to staff
- Trained staff, monitored progress, and mentored when needed
- Prepared inventory of supplies and corresponded with front desk for room availability
- Disposed of rubbish and recyclables each day to avoid waste buildup's Disposed of rubbish and recyclables each day to avoid waste buildup
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across department.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering positive work environment that encouraged professional growth
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and public areas
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Adhered to safety protocols by enforcing proper equipment usage
- Managed laundry sorting, washing, drying, and ironing
- Communicated repair needs to maintenance staff
- Trained and mentored all new personnel to maximize quality of service and performance
- Completed financial tasks by estimating costs and preparing and managing budgets
- Trained and mentored fresh staff on cleaning and safety protocols
- Restocked room supplies such as facial tissues for delicate touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeper and Weekend Team Lead
Monardo's Services
02.2016 - 08.2016
- Assignment of rooms and partners to housekeeping staff in college dorm/hotel
- Cleaned dorm rooms (and hotel rooms in summer) ensuring privacy was maintained and respected
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Swept soaring ceilings, tight spaces and around furniture to remove built up dust and cobwebs
- Completed special housekeeping actions such as turning mattresses on set schedule
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Directed and supervised team of Twenty engaged in Residence and Twenty development.
Education
General Business Diploma -
Conestoga College
Kitchener06.2009
High School Diploma -
E.C. Drury School for The Deaf
Milton, ON06.1994
Skills
- Chemical Handling
- Eco-friendly Cleaning
- Laundry Management
- Carpet cleaning techniques
- Teamwork
- Customer Service
- Cleaning and organizing abilities
- Excellent oral and written communication
- Housekeeping
- Hospitality background
- Residential Cleaning
- Health and safety compliance
- Cleaning techniques
- Customer-Oriented
- Ordering cleaning supplies
- Resident support
- Hazardous chemical training
- Time Management
- Team Support and Collaboration
- Work Planning and Organization
- Data Entry
- Staff Training
- OSHA Compliance
- Complex Problem-Solving
Certification
WHIMS Worker Health and Safety Awareness in 4 stepsSupervisor Health and Safety Awareness in 5 stepsNew Manager Training in Essential SkillsOperations Management: Operations Scheduling
Languages
English
Full Professional
Timeline
Residential Cleaner
LCM Property Services
03.2023 - 04.2024
Housekeeper
Hilton Garden Inn Hotel
07.2022 - 02.2023
Sort Associate
Amazon Canada
05.2021 - 02.2022
Residential Cleaner
Stamm Investments, Ltd
02.2020 - 03.2021
Room, Laundry and Public Area Attendant
Walper Terrace Hotel
04.2018 - 02.2020
Housekeeping Supervisor and Room Attendant
Inn of Waterloo
09.2016 - 04.2018
Housekeeper and Weekend Team Lead
Monardo's Services
02.2016 - 08.2016
General Business Diploma -
Conestoga College
High School Diploma -
E.C. Drury School for The Deaf
WHIMS Worker Health and Safety Awareness in 4 stepsSupervisor Health and Safety Awareness in 5 stepsNew Manager Training in Essential SkillsOperations Management: Operations Scheduling
Accomplishments
- Supervised team of 20 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Paid sick leaveHealthcare benefitsPaid time offFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsCareer advancementInterests
Baseball
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