Summary
Overview
Work History
Education
Skills
Work History
Timeline
Generic

Lisa Briones

Palm Springs

Summary

As a Public Safety Dispatcher at Spotlight 29 Casino, I documented occurrences using my skills of information gathering and active listening, which helped me get some experience and enhance customer relations. This showed a proactive approach to dispatching procedures and emergency measures.

Overview

36
36
years of professional experience

Work History

Supervision Aide

Palm Springs Unified School District
- Current

Facilitated morning routines for children, ensuring timely arrival to classes.

Supported two 5th grade classes with diverse needs, enhancing children's academic progress and personal development.

Maintained order and supervision during lunch periods, ensuring adherence to schedules and guidelines for a safe environment.

Public Safety Dispatcher

Spotlight 29 Casino
08.1997 - 09.2024
  • Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
  • Receive and record incoming and outgoing calls on telephone and radio equipment.
  • Answer all incoming calls for service promptly in the prescribed manner and disposition them accordingly.
  • Dispatch manpower and equipment in emergencies and routine calls for service.
  • Coordinated communication with other departments and outside agencies to enhance information flow.
  • Maintained logs for secured keys, dispatch activities, and visitor access to ensure operational security.
  • Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
  • Used specialized software to track and maintain case incident numbers and logs.

Sandwich maker

Subway
Bermuda Dunes
08.1990 - 09.1997
  • Prepared fresh sandwiches according to customer specifications and Subway standards.
  • Assisted customers in selecting menu items and provided recommendations.
  • Facilitated special orders and requests to meet individual customer preferences and ensure satisfaction.
  • Checked food freshness and communicated quality issues to management to maintain high standards.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Greeted customers in a friendly manner and answered questions about menu items.
  • Promoted regular deals and monthly specials to enhance customer experience and increase order value.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables, and fruits.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.

Education

Indio High School
Indio, CA

Skills

  • Emergency protocols
  • Incident documentation
  • Dispatching procedures
  • Information Gathering
  • Data Entry
  • Updating logs
  • Customer Relations
  • Active Listening

Work History

01-2025

Timeline

Public Safety Dispatcher

Spotlight 29 Casino
08.1997 - 09.2024

Sandwich maker

Subway
08.1990 - 09.1997

Supervision Aide

Palm Springs Unified School District
- Current

Indio High School
Lisa Briones