Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Boyko

Mississauga,ON

Summary

  • 19+ years of experience in Sales and Customer Service across diverse industries, including CPG, Manufacturing, and Distribution, with a strong focus on client retention and growth.
  • Proven track record in project management, including recognition as a Circle of Excellence Nominee, demonstrating leadership in driving cross-functional initiatives.
  • Managed over $150M in revenue, leading a team of five Customer Support Managers to deliver exceptional service and achieve business goals.
  • Cultivated and nurtured strong, long-term relationships with key North American organizations, strategically aligning solutions to meet client needs and enhance satisfaction.

Overview

10
10
years of professional experience

Work History

Customer Support Manager, Team Leader

CHEP Canada Inc.
02.2021 - 04.2024

· Managed strategic partnerships with key decision-makers at top-tier companies, driving growth and fostering long-term client relationships.

· Led and mentored a team of five, driving a high-performance culture and ensuring goal achievement through effective leadership and collaboration.

· Spearheaded team meetings to set objectives, track KPIs, and address challenges, ensuring alignment with goals and driving team success.

· Tailored a management system to align objectives across multiple departments and streamline tasks to support the achievement of company goals.

· Led my team to surpass targets by tracking progress through regular check-ins and KPI metrics, identifying gaps, and providing tools and solutions to ensure continued success.

National Customer Support Manager

CHEP Canada Inc.
07.2019 - 02.2021
  • Managed a portfolio of Tier 1 and 2 FMCG clients, evaluating performance, monitoring service metrics, and addressing concerns to drive satisfaction, retention, and growth.
  • Analyzed account performance and key metrics consistently to monitor clients' portfolios, identify issues, and implement strategies for continuous improvement.
  • Formulated and executed immediate action plans with clients, leveraging data insights to address performance gaps and resolve service issues efficiently.
  • Generated monthly reports for senior leadership, detailing territory performance, identifying risks and potential issues, and formulating strategic solutions.

National Account Manager

CHEP Canada Inc.
01.2014 - 07.2019


  • Managed and maintained a portfolio of 60 national accounts, valued at approximately $22.5M, driving growth, fostering client relationships, and ensuring the achievement of key performance metrics.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.
  • Achieved a 12% revenue growth in my territory through effective contract negotiations, targeted business initiatives, and strategic account management, driving enhanced overall profitability.
  • Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
  • Identified client pain points and delivered tailored solutions, contributing to value creation and cost savings ranging from $100k to $500k annually for clients.
  • Supported contract negotiations, pricing models, and business development efforts to drive growth and strengthen client relationships.
  • Led monthly meetings with Key Decision Makers to review account performance, identify opportunities for improvement, and strengthen partnerships.



Education

Diploma - Marketing

Humber College
Toronto, ON

Skills

  • Client Relationship building
  • Strategic Planning
  • KPI Tracking
  • Team Leadership
  • Analytical & Critical Thinking
  • Data-driven decision making
  • Innovative Problem Solving
  • Account Management
  • Business Acumen
  • Proficient in Salesforce
  • Cross-department collaboration

Timeline

Customer Support Manager, Team Leader

CHEP Canada Inc.
02.2021 - 04.2024

National Customer Support Manager

CHEP Canada Inc.
07.2019 - 02.2021

National Account Manager

CHEP Canada Inc.
01.2014 - 07.2019

Diploma - Marketing

Humber College
Lisa Boyko