Lisa Boone
Barstow
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Recreation Assistant
Morale Welfare and Recreation
Fort Irwin, California
01.2025 - Current
- Selected for a temporary promotion to Lead Recreation Assistant, supervising a team of two staff members. Delegated tasks, monitored performance standards, and ensured all safety protocols were met during high-traffic periods.
- Provided seamless continuity of operations as the Acting Fitness Center Manager; upheld internal controls and financial accountability measures, ensuring the facility remained fully compliant with Army regulations.
- Optimized the tracking system for key fob access and facility equipment inventory, reducing administrative errors and improving the speed of personnel processing.
- Exercised independent judgment to resolve facility maintenance issues and customer grievances at the lowest level, maintaining a high standard of service without requiring escalation to senior leadership.
- Orchestrated fitness and weight training events by collaborating with inter-agency leads.
- Selected as the Acting Lead Recreation Assistant and provided management support for the Fitness Center Manager; maintained 100% operational continuity and internal controls during leadership reassignments.
- Empowered to manage daily facility functions without direct supervision, ensuring all safety, security, and staffing standards were met.
- Apply deep knowledge of MWR and Army Regulations to ensure facility operations align with Department of Defense (DoD) standards for safety and internal service.
- Execute rigorous daily opening and closing protocols, including financial reconciliation, facility security sweeps, and safety inspections.
- Collaborated with management to plan and execute large-scale MWR events, coordinating logistics and staffing to enhance community engagement and morale.
Recreation Assistant
Morale Welfare and Recreation
Fort Irwin, CA
2023 - 2025
- Empowered to manage daily facility functions without direct supervision, ensuring all safety, security, and staffing standards were met.
- Proven ability to troubleshoot and resolve facility maintenance, equipment failures, and personnel issues at the lowest level, preventing escalation and maintaining service excellence.
- Assisted in developing and managing staff schedules to ensure optimal coverage for a high-traffic military fitness facility.
- Technical Proficiency & Administration
- Expertly utilize RecTrac for patron tracking and financial transactions, Net2 for secure access control, and ARMA for facility maintenance records.
- Maintain complex Microsoft Excel spreadsheets to track daily patron counts and merchandise inventory, using data to inform procurement and purchase requests.
- Apply deep knowledge of MWR and Army Regulations to ensure facility operations align with Department of Defense (DoD) standards for safety and internal service.
- Manage multi-line telecommunications, providing detailed information on membership eligibility and facility programs to active duty, retirees, and dependents.
- Facility Operations & Program Execution
- Execute rigorous daily opening and closing protocols, including financial reconciliation, facility security sweeps, and safety inspections.
- Collaborated with management to plan and execute large-scale MWR events, coordinating logistics and staffing to enhance community engagement and morale.
- Leveraged advanced certifications (HITT, TRX, and Warrior Athlete) from MCB Twentynine Palms to provide specialized training for tactical athletes and military personnel.
- Certifications & Credentials
- National Academy of Sports Medicine (NASM): Multiple Certifications
- Athletics and Fitness Association of America (AFAA): Multiple Certifications
- Military-Specific Training: Certified HITT Instructor, TRX, and Warrior Athlete Program (USMC)
Shift Manager/Supervisor/Associate
Army and Air Force Exchange
Fort Irwin, California
01.2019 - 01.2023
- Managed daily store and facility operations, including merchandising, stocking, and inventory management to maximize sales and productivity.
- Coordinated employee schedules and managed Kronos payroll systems to ensure accurate timekeeping and labor budget compliance.
- Maintained confidential employee files and spearheaded training initiatives to enhance customer service and satisfaction levels for both internal and external stakeholders.
- Performed advanced cash handling, daily reconciliation, and bank deposits; conducted nightly audits to ensure 100% accuracy in financial reporting.
- Managed merchandise lifecycle from procurement to selling floor; performed inventory audits and utilized data to meet profit and loss (P&L) goals.
- Prepared comprehensive daily, weekly, and monthly operational reports for senior leadership, providing visibility into facility performance and trends.
- Proficient in research and data entry across military and retail platforms, including ISP, RPOS/FPOS, ASAP, HOD (Tterm), and AX systems.
- Provided front-line computer troubleshooting and technical support for Windows-based environments, ensuring minimal downtime for point-of-sale and administrative systems.
- Advanced user of Microsoft Office (Word, Excel, SharePoint, Teams) and multiple web browsers to manage facility documentation and team collaboration.
- Expert in The Exchange policy and operational standards, ensuring all activities met federal and organizational guidelines for retail and service excellence.
- Evaluated customer feedback and operational workflows to implement enhancements that boosted patron satisfaction and facility efficiency.
Education
General Studies Degree -
Soldotna High School
Soldotna, Alaska01.1995
Skills
- Certified in CPR and AED
- Kronos system management
- Office software expertise
- Effective issue resolution
- Skilled at prioritizing concurrent responsibilities
Certification
- NSAM Certification 2023
- AFAA Certification 2023
- HIIT Certification 2023
- WARRIOR ATHLETE 2023
- TRX Certification 2023
Community Service
Army Community Service (ACS), Specialist, Fort Wainwright, AK, Fort Carson, CO, 2004, 2009, 2012, 2014, Certified instructor for the Army Family Team Building (AFTB) and Mobilization/Deployment programs; led classes on Care Team operations, deployment cycle support, and re-integration., Assisted in the rigorous ACS Accreditation process, ensuring programs met Department of the Army standards for service delivery., Represented family interests at the Army Family Action Plan (AFAP) Conference, identifying and documenting issues to improve the quality of life for the total Army force., Provided front-line intake and referral services, assisting Soldiers and families in navigating complex military installations.
Timeline
Lead Recreation Assistant
Morale Welfare and Recreation
01.2025 - Current
Shift Manager/Supervisor/Associate
Army and Air Force Exchange
01.2019 - 01.2023
Recreation Assistant
Morale Welfare and Recreation
2023 - 2025
General Studies Degree -
Soldotna High School