Lisa Blackmore
Miramichi,NB
Summary
Proven leader in operations management with experience in steering high-performing teams. Strengths include strategic planning, process optimization, and quality control. Demonstrated ability to drive efficiency and productivity through process improvements and team collaboration. Past work has resulted in improved operational performance, streamlined processes, and enhanced team morale.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Operations Team Manager
Foundever
11.2006 - Current
- Developed training materials to enhance team performance and knowledge retention.
- Trained new employees on operational procedures and best practices.
- Managed team of 20+ employees, ensuring quality standards were met.
- Create job aids to teach and grow the team.
- Implemented process improvements to increase efficiency in operational workflows.
- Monitored performance metrics to identify areas for operational enhancement.
- Led team meetings to discuss goals, challenges, and progress updates regularly.
- Trained new employees on company policies, procedures, and best practices.
- Reviewed performance reviews of team members and provided feedback as needed.
- Investigated incidents that could potentially disrupt business operations.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Analyzed customer feedback data to identify areas of improvement in operations.
Education
Hospital Patient Registration -
Cdi College
03.2005 - 09.2005
Skills
- Team management
- Process improvement
- Workforce scheduling
- Employee training
- Conflict resolution
- Time management
- Customer service
- Goal setting
- Staff development
- Microsoft office expertise
- Production
Timeline
Operations Team Manager
Foundever
11.2006 - Current
Hospital Patient Registration -
Cdi College
03.2005 - 09.2005