Lisa Bisgaard
Azusa,CA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder
Overview
14
14
years of professional experience
Work History
Cafe Team Lead
Sam’s Club
04.2017 - Current
- Directly manage and supervise a team of 14 associates, ensuring efficient operations and effective task delegation
- Oversee product procurement to maintain optimal inventory levels, coordinate employee scheduling, and ensure accurate monthly audits and inventories
- Promptly address customer concerns to uphold exceptional service standards and enhance the customer experience
- Provide hands-on support during high-demand periods, guiding team members to maintain productivity and organization
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Café Supervisor and Multi-Role Team Member
Backstretch Cafe
04.2011 - 03.2017
- Operational Management: Opened the café daily at 4 AM, ensuring all setups were completed with hot coffee and hot chocolate ready for customers
- Customer Service: Prepared and served breakfast items promptly to meet customer demand
- Acted as a cashier when needed, efficiently handling transactions and addressing customer inquiries
- Versatile Support: Covered various roles including prep cook, line cook, dishwasher, cashier, and server to maintain seamless operations during all shifts
- Team Coordination: Assisted associates during peak times and ensured the café remained organized and on task, fostering a positive and productive work environment
- Flexibility and Reliability: Demonstrated adaptability by stepping into different positions as required, ensuring consistent service quality and operational continuity
Night Shift Supervisor
Subway
11.2010 - 05.2014
- Oversaw daily restaurant operations, ensuring smooth opening and closing procedures
- Supervised staff performance, maintaining productivity and adherence to operational standards
- Provided exceptional customer service by addressing complaints and resolving issues professionally
- Prepared and assembled menu items, including sandwiches and salads, with accuracy and efficiency
- Supported management with inventory tracking, stock replenishment, and product deliveries to maintain seamless operations
- Assigned each member of 10 person team with specific daily tasks and responsibilities.
Skills
- CA Food Handlers Certified
- Bilingual (Spanish)
- Excellent Customer Service
- Quality control
- Work assignment delegation
- Schedule management
- Performance monitoring
- Employee training
- Client communication
Timeline
Cafe Team Lead
Sam’s Club
04.2017 - Current
Café Supervisor and Multi-Role Team Member
Backstretch Cafe
04.2011 - 03.2017
Night Shift Supervisor
Subway
11.2010 - 05.2014
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