Lisa Bexson
Strome,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Patient Panel Manager
Kalyna Country PCN
Daysland
05.2023 - Current
- Entered patient data into electronic medical record system accurately and efficiently.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Provided support to the clinical staff with registration issues or concerns.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
Patient Registration Clerk
AHS
Daysland
05.2021 - Current
- Greeted and registered patients in a courteous and professional manner.
- Processed payments for services rendered.
- Maintained accurate records of all patient interactions, registrations, financial transactions.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Entered data into computer system accurately to ensure accuracy of patient information.
- Maintained current knowledge of healthcare regulations related to patient privacy.
- Scanned documents into electronic health record systems as needed.
- Participated in training sessions related to new software applications.
- Adhered to organizational policies and procedures at all times.
- Managed inventory of supplies used during registration process.
- Updated patient demographic information in Meditech and Connect Care to prevent treatment and recordkeeping errors.
Health Information Clerk
AHS
Daysland
05.2021 - 05.2022
- Created patient medical records and maintained their confidentiality.
- Reviewed and updated patient information, including address changes and insurance updates.
- Verified accuracy of data entry into electronic health record system.
- Answered phone calls from patients to answer questions or provide information.
- Processed requests for release of confidential medical information in accordance with HIPAA regulations.
- Retrieved medical records for physicians, nurses, and other healthcare professionals when needed.
- Maintained filing systems according to established standards to ensure easy retrieval of documents.
- Scanned patient records into the electronic health record system for long-term storage.
- Provided customer service support to visitors, patients, families. in a friendly manner.
- Managed inventory supplies used in the Health Information Department.
- Tracked all incoming and outgoing correspondence related to the Health Information Department.
Unit Clerk(Ambulatory Care)
Interior Health
100 Mile House , BC
10.2020 - 05.2021
- Coordinated supply replenishment to meet expected unit demands.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Documented vitals and put all lab results into patient charts.
- Prepared charts for outpatient and inpatient services.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Called patients to schedule Chemo and ambulatory care appointments, consistently double-checking information and availability.
Unit Clerk(Acute Ward)
Interior Health
100 Mile House, BC
04.2020 - 05.2021
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Coordinated supply replenishment to meet expected unit demands.
- Supported patients with timely and knowledgeable response to diverse requests.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Organized ordered medical tests, including sample collection and patient transportation.
- Documented vitals and put all lab results into patient charts.
- Coordinated internal and external patient transportation.
- Prepared charts for outpatient and inpatient services.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Sterile Processing Technician
Interior Health
100 Mile House, BC
09.2013 - 05.2021
- Recorded results of biological and diagnostic tests.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Prepared trays, instrument packs and surgical sets.
- Gathered and prepared instruments and surgical supplies.
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
Cleaner
Interior Health
100 Mile House, BC
05.2015 - 10.2020
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
- Sanitized frequented areas and equipment using approved supplies.
- Responded to emergency cleaning requests to meet client expectations.
- Transported trash and hazardous waste to appropriate disposal area.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Patient Registration Clerk
Interior Health
100 Mile House, BC
05.2010 - 09.2015
- Registered patients using proper data entry procedures through Meditech
- Registered Emergency, lab, xray chemo, surgical daycare and admissions to the ward.
- Collected out of country fees as well as items needed from their visit. ie: crutches
- Discharged emergency, inpatients as well as daycare visits
- Booked holter monitor appts for the lab
- Booked colonoscopy and gastroscopy appts
- Accessed Goldcare for comfort funds and account dues
Education
Some College (No Degree) - Practice Facilitator
Learn At AMA
Edmonton04-2024
Nursing Unit Clerk
Selkirk College
Castlegar, BC03.2020
Sterile Technician
Southern Alberta Institute Of Technology
Alberta09.2013
Pharmacy Assistant
Academy Of Learning College
Abbotsford, BC2006
High School Diploma -
Delta Secondary
Delta, BC06.1997
Skills
- Organization
- Active listening
- Leadership
- Reliable and trustworthy
- Communication
- Problem resolution
- Clerical
- Data Entry
- Medical terminology knowledge
- Strong interpersonal skills
- Appointment Scheduling
- Medical Terminology
- Administrative Support
- Teamwork and Collaboration
- Problem-solving aptitude
- Documentation and Recordkeeping
Timeline
Patient Panel Manager
Kalyna Country PCN
05.2023 - Current
Patient Registration Clerk
AHS
05.2021 - Current
Health Information Clerk
AHS
05.2021 - 05.2022
Unit Clerk(Ambulatory Care)
Interior Health
10.2020 - 05.2021
Unit Clerk(Acute Ward)
Interior Health
04.2020 - 05.2021
Cleaner
Interior Health
05.2015 - 10.2020
Sterile Processing Technician
Interior Health
09.2013 - 05.2021
Patient Registration Clerk
Interior Health
05.2010 - 09.2015
Some College (No Degree) - Practice Facilitator
Learn At AMA
Nursing Unit Clerk
Selkirk College
Sterile Technician
Southern Alberta Institute Of Technology
Pharmacy Assistant
Academy Of Learning College
High School Diploma -
Delta Secondary
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