Lisa Beattie
Chestermere
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
General Manager
Lakeshore Manor Chestermere LTD
01.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
The Hamlets
05.2017 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
Consultant
Lakeshore Manor
06.2020 - 01.2021
- Adapted and developed new policies and procedures to meet licensing and governing regulations for opening of a new site.
- Created and developed detailed work plans, hiring plans to meet business priorities and deadlines for successful opening.
- Met with the local community groups and developed connections to encourage successful relationships.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Human Resources Assistant
The Hamlets
11.2010 - 05.2017
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Created job descriptions on boards for vacant jobs.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
Education
Healthcare Aide
Bow Valley College
Skills
- Operations Management
- Safety Assurance
- Budgeting and Cost Control Strategies
- Risk Management
- Training and Development
- Staff Training
- Administrative Skills
- Problem Resolution
- Top Talent Recruiting, Hiring and Retention
- Team Leadership
- Client Relations
- Recruitment
- Staff Retention Programs
Timeline
General Manager
Lakeshore Manor Chestermere LTD
01.2024 - Current
Consultant
Lakeshore Manor
06.2020 - 01.2021
General Manager
The Hamlets
05.2017 - 07.2023
Human Resources Assistant
The Hamlets
11.2010 - 05.2017
Healthcare Aide
Bow Valley College
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