Lisa Bassingthwaite
Saskatoon,SK
Summary
Motivational leader and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive team success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Manager, Sales & Service
Canadian Western Bank
Saskatoon
2022.07 - Current
- Enforcing customer service standards and resolving client problems to uphold quality service.
- Leading a team of 3 employees, ensuring high productivity, motivation and excellent customer service.
- Completing thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitoring staff performance
- Enhancing team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leading team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolving customer complaints and issues promptly, maintaining a positive brand image.
Sales and Service Representative
Canadian Western Bank
Saskatoon
2020.08 - 2022.07
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Participated in training sessions to stay current with new products, services, technology.
- Processed orders accurately and efficiently by entering data into the computer system.
- Identified potential sales opportunities
- Maintained up-to-date knowledge of company products, services, policies, procedures, and pricing information.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork and reports
- Followed established cash handling procedures at all times.
Sr Customer Service Representative
CIBC
Saskatoon
2017.11 - 2020.08
- Performed cash handling duties including opening and closing procedures, shipping cash, and providing cash to all representatives.
- Followed company policies regarding cash handling procedures when completing transactions.
- Provided exceptional customer service to ensure client satisfaction.
- Identified potential sales opportunities.
Education
Mutual Funds Certificate -
IFSE
2018-12
Bachelor of Arts - Regional And Urban Planning
University of Saskatchewan
Saskatoon, SK2016-04
High School Diploma -
St. Isidore De Bellevue
Bellevue, SK2011-06
Skills
- Verbal and written communication
- Time Management
- Staff Training and Development
- Team Leadership
- Customer Service
- Decision-Making
- Professional and Courteous
- Reliability
- Task Prioritization
- Organizational Skills
- MS Office
- Continuous Improvement
- Team Development
- Relationship Building
- Computer Skills
- Problem Resolution
- Interpersonal Skills
- Active Listening
- Documentation And Reporting
- Multitasking
- Transactions and Cash Handling
- Cash Handling and Reconciliation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Manager, Sales & Service
Canadian Western Bank
2022.07 - Current
Sales and Service Representative
Canadian Western Bank
2020.08 - 2022.07
Sr Customer Service Representative
CIBC
2017.11 - 2020.08
Mutual Funds Certificate -
IFSE
Bachelor of Arts - Regional And Urban Planning
University of Saskatchewan
High School Diploma -
St. Isidore De Bellevue
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