Lisa Basdeo

Cross-Functional Collaboration & Communication:

• Regularly collaborate with Store Operations and cross-functional teams to develop and implement effective communication plans for store teams.
• Manage communication cadence with cross-functional teams, ensuring timely and relevant updates for store teams.
• Coordinate the store team's workload capacity to ensure balanced task delegation and efficient operations.
• Compose weekly store communication (Weekly Line Up) that provides actionable and informative information for effective store planning and employee knowledge.

Portal Management & Operational Support:

• Manage and operate the Communications Portal for store teams' daily use, ensuring it serves as a central hub for operational updates and resources.
• Plan and create operational support resources, such as the Back to Hockey Playbook and Holiday Execution Guide, to assist store teams in executing high traffic business and seasonal initiatives.
• Develop additional support materials, including Ad Execution Guides, Visual Guides, Dynamic Reviews, and New Product Launch Guides, to ensure store teams have the tools they need for implementation of initiatives.
• Oversee Payment Card Industry (PCI) compliance across the banner, along with maintaining all updates within the PCI Enterprise Manual.

Employee Engagement:

• Oversee the AVP of Operations, Store Employees Ideas Inbox program "Turning Thoughts Into Action", promoting employees to share ideas on how we can enhance the employee and customer experience.

POP Implementation:

• Oversee the implementation of Point-of-Purchase (POP) materials in stores to ensure that promotional materials and displays are correctly executed.

Customer Experience Management:

• Collaborate with Management team and Associates to ensure exceptional customer service is consistently delivered.
• Resolve customer inquiries or complaints promptly, ensuring a positive shopping experience.

Sales and Performance Development:

• Drive sales performance through ongoing coaching, training, and feedback, leveraging leadership training provided by the company.
• Participate in daily and weekly initiatives from home office to support sales targets and operational objectives.

Operational Compliance & Oversight:

• Monitor and ensure compliance with company policies and procedures across cash, shipping/receiving, and service shop areas on a daily basis.
• Conduct regular onsite audits to ensure operational standards are consistently met.

Visual Merchandising:

• Partner with the Visual Merchandiser to plan, implement, and continuously improve visual displays in the store.
• Ensure that all visual merchandising aligns with company standards and enhances the overall shopping experience.

Employee Training & Development:

• Train new hires on company policies, procedures, and product knowledge to ensure they meet company standards.
• Provide continuous training and development opportunities for existing staff to enhance their skills and performance.
• Conduct yearly performance evaluations for all Associates, providing feedback and setting goals for development.

Customer Relationship Building:

• Build and maintain strong relationships with customers to encourage loyalty and repeat business.
• Develop rapport with customers to foster a welcoming and personalized shopping experience