Lisa Barrie
Calgary, Alberta,Alberta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Purchaser/Expeditor
Cbvl Robotics
04.2018 - 09.2023
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
Inside Sales/Customer Service Representative
CBVL Robotics
11.2014 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Office Administrative Assistant/ Data Entry Clerk
CBVL Robotics
11.2012 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Strathmore High School
Strathmore, AB06.2012
Skills
- Eye for Detail
- Pricing Structures
- Cost Control
- Data Organization
- Inventory Management
- Sales Records Analysis
- Ordering and Purchasing
- Customer Service
- Inventory Control
- Attention to Detail
- Negotiation and Persuasion
- Staff Training
- Supply Chain Management
- Proficient in Microsoft Word, Excel and Powerpoint
Timeline
Purchaser/Expeditor
Cbvl Robotics
04.2018 - 09.2023
Inside Sales/Customer Service Representative
CBVL Robotics
11.2014 - 09.2023
Office Administrative Assistant/ Data Entry Clerk
CBVL Robotics
11.2012 - 09.2023
High School Diploma -
Strathmore High School
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