Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lisa Barnhart

Sale / Client Services
Kanata,ON

Summary

After many years of successful employment in the retail, sales, and client services industry, I would like to enhance my skills. I am trustworthy, ethical, discreet, and committed to superior customer service. Confident and poised in interactions with individuals at all levels and backgrounds, detail-oriented, resourceful in multi-task effectively while completing tasks and projects assigned.

I am a client service professional with a history of delivering impactful client solutions and fostering strong client relationships. Known for a collaborative approach and commitment to achieving outstanding results. Reliable and adaptable, consistently meeting client needs while maintaining high standards. Skilled in team coordination and strategic problem-solving.

Overview

16
16
years of professional experience

Work History

Client Services

Windsor Home Cleaning
01.2019 - Current
  • Increase sales of regular cleaning division, one-time division, and handyman division
  • Respond to all existing and potential client enquiries, as per the policies and procedures in a timely manner
  • Provide basic sales principles and estimate for all types of cleaning inquiries
  • Conduct home visits for all new regular cleaning clients, to set service up and walk through the home
  • Work with Operations office for scheduling and matching of all clients
  • Prepare detailed paperwork for all sales, in accordance with the company’s policies and procedures
  • Accurate data processing of new clients, or revisions for existing clients
  • Maintaining all data, reports, records, and communication as it pertains to sales/clients and/or employees
  • Client satisfaction and sales follow-up calls made in accordance with company’s policies
  • Build and maintain rapport with all regular clients to ensure annual renewal of service
  • Prompt resolution of any client issues with the Owners or General Manager’s assistance
  • Development and design of marketing material
  • Managing effective marketing campaigns in a timely manner to maximize the market conditions for the cleaning industry
  • Support Operations Department as needed
  • Manage caseloads efficiently, ensuring timely documentation and delivery of client services.
  • Maintain accurate records of work completed, ensuring proper billing and tracking of client services rendered.

Lead Generator

Sekure Merchant Solutions
01.2016 - 01.2017
  • CRM Knowledge
  • Calling businesses for B2B services for merchant payment system solutions
  • Cultivated trust with prospects by communicating the value of the product and relationship-building tactics, leading to higher conversion rates over time.
  • Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
  • Meeting and exceeding target goals for department

Office Manager

Kobra Canada – (A-R Distributors)
01.2016 - 04.2016
  • Oversee daily office operations and ensure a productive work environment
  • Handle incoming and outgoing mail, emails, and phone calls
  • Processing client orders for government supplies & equipment
  • Maintain and organize filing systems (both digital and physical)
  • Schedule meetings, appointments, and travel arrangements for staff.

Merchandiser

VPS Promotions
01.2010 - 2016
  • Conduct daily cycle counts and inventory related function, sending to head office for ordering purposes
  • Executed merchandising standards as per company direction
  • Aided in receiving the orders off the docks/trucks for daily replenishment
  • Placed and replenished all perishables goods as well as returns to vendors
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Engaged with customers to their inquiries of promotional, new, and existing products and services
  • Updated pricing and signage to complete product displays and educate customers.


Education

Life Insurance Advisor -

Freedom 55
London, ON
01.2015

On Going Company Training, Mentoring At All Businesses
01.2017

Diploma - Professional Cosmetician with Honors

Versailles Academy
01.1997

Skills

  • Client services
  • Client services optimization
  • Client services quality
  • Client relationships
  • Interpersonal and client communications
  • Client presentations
  • Building client relationships

Languages

English

Timeline

Client Services

Windsor Home Cleaning
01.2019 - Current

Lead Generator

Sekure Merchant Solutions
01.2016 - 01.2017

Office Manager

Kobra Canada – (A-R Distributors)
01.2016 - 04.2016

Merchandiser

VPS Promotions
01.2010 - 2016

Diploma - Professional Cosmetician with Honors

Versailles Academy

Life Insurance Advisor -

Freedom 55

On Going Company Training, Mentoring At All Businesses

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Lisa BarnhartSale / Client Services