Boyd Mitchell

• Operated tow truck to safely transport vehicles from various locations.
• Conducted routine inspections of towing equipment for safety compliance.
• Assisted customers with roadside assistance, providing timely support and service.
• Learned proper use of winching systems and recovery tools for vehicle retrievals.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Developed strong communication skills through interactions with clients and team members.
• Adapted to changing conditions on the road, ensuring safety in diverse environments.
• Maintained accurate logs of tows and services provided during shifts.
• Collaborated with dispatch to optimize route efficiency and minimize wait times.
• Operated tow trucks efficiently for vehicle recovery and transport.
• Conducted safety inspections on towing equipment to ensure compliance.
• Assisted stranded motorists with vehicle issues during emergency situations.
• Communicated effectively with dispatch to coordinate timely service delivery.
• Maintained accurate records of tows and services performed.
• Provided customer support, addressing inquiries and resolving concerns promptly.
• Trained new operators on safe towing practices and equipment usage.
• Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
• Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Secured vehicle to tow truck and checked all attachments for safe operation.
• Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
• Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
• Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
• Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
• Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
• Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
• Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
• Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
• Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.

Answered roadside assistance calls for tows and other vehicle support.

Bonded with RCMP due to having to unlock vesicles.

• Managed inventory levels to ensure timely replenishment of parts.
• Assisted customers in identifying and selecting appropriate products for their needs.
• Processed orders efficiently using ERP systems for order management.
• Conducted regular audits to maintain accuracy in stock records.

• Oversaw daily distribution operations, ensuring timely and accurate order fulfillment.
• Implemented process improvements to enhance efficiency and reduce operational costs.
• Trained and mentored team members on best practices in distribution management.
• Developed and maintained performance metrics to monitor workflow effectiveness.
• Coordinated logistics activities with cross-functional teams to optimize supply chain performance.
• Managed inventory control processes, ensuring accuracy and minimizing stock discrepancies.
• Led safety initiatives, fostering a culture of compliance and risk mitigation within the team.
• Streamlined communication channels between departments, enhancing collaboration on distribution projects.
• Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
• Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
• Developed strong relationships with vendors and transportation providers, negotiating favorable contracts to minimize costs and maximize service quality.
• Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
• Optimized warehouse layout to maximize storage capacity while maintaining easy access to products for efficient picking and packing processes.
• Provided exceptional leadership to the team by setting clear expectations, fostering open communication, and encouraging professional development opportunities.
• Increased client retention by providing superior customer service.