Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Arundell

Toronto

Summary

Dedicated professional with a strong background in customer service, healthcare and cleaning. Proven ability to enhance workplace cleanliness and customer satisfaction through effective time management and problem-solving skills. Recognized for meticulous attention to detail and reliability, consistently delivering high-quality results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Cleaner

Vortex Solutions
07.2024 - 02.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Aircraft Groomer

PrimeFlight
04.2024 - 01.2025
  • Maintained a safe working environment by adhering to safety guidelines and regulations during the grooming process.
  • Demonstrated expertise in using specialized equipment and cleaning products for optimal aircraft appearance and hygiene.
  • Enhanced aircraft cleanliness by meticulously performing thorough interior and exterior grooming tasks.
  • Showcased attention to detail while cleaning hard-to-reach areas, resulting in a spotless aircraft interior every time.
  • Reduced customer complaints by consistently delivering high-quality aircraft grooming services on time.

Call Center Agent

Miratel Solutions
08.2023 - 04.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Customer Service Concierge

Yorkdale Toyota
05.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple software systems simultaneously while assisting customers to ensure accurate information delivery.
  • Displayed exemplary problem-solving abilities when faced with challenging situations or escalated complaints.
  • Cultivated strong customer relationships with personalized attention and proactive follow-ups on inquiries.

Personal Support Worker

Chartwell Retirement Residences
04.2021 - 06.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

No Degree - Health Care

Toronto International Business College
Toronto, ON
11-2014

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Reliability and punctuality
  • Problem-solving
  • Communication and interpersonal skills

Languages

English
Full Professional

Timeline

Cleaner

Vortex Solutions
07.2024 - 02.2025

Aircraft Groomer

PrimeFlight
04.2024 - 01.2025

Call Center Agent

Miratel Solutions
08.2023 - 04.2024

Customer Service Concierge

Yorkdale Toyota
05.2022 - 07.2023

Personal Support Worker

Chartwell Retirement Residences
04.2021 - 06.2022

No Degree - Health Care

Toronto International Business College

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Lisa Arundell