Lisa-Ann McLaughlin

Greet incoming visitors and customers professionally. Provide friendly, knowledgeable assistance. Confirm appointments, communicate with clients, and update client records. Keep reception area clean and neat to give visitors positive first impression. Answer a central phone system and promptly direct incoming calls to correct offices. Correspond with clients through email, telephone, or postal mail. Respond to inquiries from callers seeking information. Resolve customer problems and complaints. Handle cash transactions and maintain sales and payments records accurately. Manage multiple tasks and meet time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Provided clerical support to company employees by copying, faxing, and filing documents.

Provide end of life care to residents in a peaceful, safe, homelike setting within scope of practice in collaboration with registered nursing staff. Provide holistic supports to residents and their families. Assist with all activities of daily living. Document & follow care plans for each resident. Position patients to provide comfort and promote better body alignment. Recognize and understand specific stages of the dying process, while providing comfort-based care during vulnerable times. Compassionate, great attention to detail, strong team player & reliable. Committed to continuous development of knowledge and skills to ensure professional and personal growth.

Assist with daily farm operations including the planting, cultivating, and processing of our crops. Follow company policy and procedures. Excellent communication skills. Performed regular maintenance to keep farm equipment in safe working condition. Operate various equipment. Monitor plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth. Inspected crops for signs of pests and disease to implement necessary control measures. Administered pest or weed control initiatives. Supervised work activities of farm laborers and provided instruction and guidance. Strong team player, reliable & always willing to learn new skills.

Excellent customer service skills. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Managed all the cashiers. Daily safe count, prepared deposits, coin orders & lottery. Consistently work with large amounts of cash. Ensure staff follow guidelines, policies and procedures. Established team priorities, maintained schedules and monitored performance. Cultivated positive rapport with fellow employees to boost morale.