Lisa Anderson
Winnipeg,Manitoba
Summary
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
21
21
years of professional experience
Work History
Ambulatory Care Unit Clerk for Thoracic
Health Sciences Center
01.2017 - Current
- Responsibilities: Greet patients, answer and address patient concerns, scheduling clinic appointments, filing, faxing, answering phones, taking messages, completing doctors’ tasks.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Nursing Assistant for SICU
Health Sciences Center
09.2005 - 01.2017
- Responsibilities: Assist with patient care; preparing for admitting; desk duties; and cleaning up after discharges
- Also includes staffing, scheduling and payroll for SICU/IICU
- Filing, photocopying and faxing.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Nursing Assistant for IICU
Health Sciences Centre
08.2003 - 09.2005
- Responsibilities: Assist with patient care; preparing for admitting; desk duties; and cleaning up after discharges
- Also includes staffing, scheduling and payroll for SICU/IICU
- Filing, photocopying and faxing.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Education
Certificate in ESP -
02.2005
Red River College/Urban Circle Training Centre -
06.2002
Grade 12 Diploma -
06.1994
Skills
- Hardworking and Reliable
- Efficient and Self-Motivated
- Flexible and Cooperative
- Enthusiastic to learn
- Quickly able to learn new tasks
- HIPAA Compliance
- Preparing charts
- Documentation skills
References
Kelsi Buoncore, Clinical Resource Nurse, Wilf Taillieu Thoracic Endoscopy Clinic, 204-479-0966
Languages
English
Professional Working
Timeline
Ambulatory Care Unit Clerk for Thoracic
Health Sciences Center
01.2017 - Current
Nursing Assistant for SICU
Health Sciences Center
09.2005 - 01.2017
Nursing Assistant for IICU
Health Sciences Centre
08.2003 - 09.2005