Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Almeida

Summary

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.

Overview

5
5
years of professional experience

Work History

Assistant Special Events Coordinator

Queens University, Event Services Department
01.2022 - Current
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations; liaising with outside vendors and venue teams; act as contact for suppliers during events
  • Performed event coordination for Weddings and special event on campus.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Managed administrative logistics of events planning, event booking, and event promotions. Creating detailed work orders that provide clear guided instructions for part-time staff to perform specific tasks assigned for onsite events.
  • Initiate contracts,accept client deposits and add account codes
  • Maintain client information on designated systems
  • Submit applications for events requiring licensing
  • Consulted with clients to determine objectives and requirements for events.
  • Partnering with Catering team; entering catertax orders, administering catering team onsite

Reservations and Information Assistant

Queens University, Event Services Department
06.2018 - 01.2022
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provide front line problem resolution to determine whether reservation requests are appropriate and valid within policies, referring complex queries to the Manager of Operations as required
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for clients
  • Responsible for accepting, interpreting and processing internal and external reservations requests for: Queen's campus outside of regular timetabling activities. This includes non-timetabled bookings for Academic and Residence space, Atriums, Auditoriums, halls and other public spaces. Residence Accommodations (May – August) and Common Meeting spaces (year-round), Campus Grounds (Fields, sidewalks, Parking Lots, etc)
  • Communicate with a wide range of contacts, including students, staff, Faculty and individuals/ organizations external to the Queen's community
  • Process requests for venues on campus via online forms, telephone and in-person requests
  • Provides information to the Financial/Systems Administrator to invoice clients for venues
  • Provide administrative support as required, including filing, clerical duties (mail, email etc.), directing and processing delivery requests, and the ordering and purchasing of general office supplies purchasing

Residence Move-In Coordinator

Queens University, Residence Life Department
04.2021 - 09.2021
  • Planned and executed detailed logistics for our 3 -day Residence move-in held at Richardson Stadium, including assisting recruitment and coordination of volunteers
  • Supported administrative tasks, created communications and materials for campus neighbours and all move in students
  • Designed, order, inventory and coordinate signage and marketing materials for Residence move-in
  • Supported the execution of the 3 day residence move-in by providing on-site support
  • Collaborated and implemented travel routes with City authorities, police department, hospital and parking departments to ensure for a safe and efficient move-in
  • Provided administrative support to the Manager (Operations), Residence Life Department


Residence Isolation Coordinator

Queens University, Residence Life Department
10.2020 - 04.2021
  • Communicated daily via phone with isolating residents with transitioning into new living environment and maintained strong relationships with residents during pandemic
  • Tracked calls,made notes for follow up until contact was made for each individual
  • responded to questions and provided updated information,offering support and guidance to students on isolation protocols
  • Enforced policies and safety standards through daily calls
  • Communicated activities and events to create safe, positive and inclusive environment.
  • Provided crisis management and intervention during emergency situations.
  • Evaluated students behavior/progress; solved grievances and complaints by collaborating with residence partners
  • supported other isolation operations, such as dining follow up administration of the Manager on-call

Education

APAQ, Administrative Professionals At Queens Cert

Queen's University
Kingston, ON
2018

Certificate Programs

Magna International, HR Development Center
Aurora, ON
2004

Human Resources Generalist - Human Resources And Labour Relations

Loyalist College
Belleville, ON
2000

High School Diploma -

Nicholson Catholic College
Belleville, ON
06.1993

Skills

  • Managing & executing Events Start to Finish
  • Special Events / Wedding Planning
  • Event Logistics Management
  • Catering/Vendor Coordination & Management
  • Maintain focus under pressure, take initiative and works efficiently under tight timelines
  • Creativity and Adaptability when dealing with clients
  • Well developed organizational skills, detailed oriented and time management skills
  • Respects and possesses cultural awareness and sensitivities
  • Willingness to adapt and learn new technology and practices
  • Work well independently and co-operatively with colleagues, as well with external clients of the University or Public

Timeline

Assistant Special Events Coordinator

Queens University, Event Services Department
01.2022 - Current

Residence Move-In Coordinator

Queens University, Residence Life Department
04.2021 - 09.2021

Residence Isolation Coordinator

Queens University, Residence Life Department
10.2020 - 04.2021

Reservations and Information Assistant

Queens University, Event Services Department
06.2018 - 01.2022

APAQ, Administrative Professionals At Queens Cert

Queen's University

Certificate Programs

Magna International, HR Development Center

Human Resources Generalist - Human Resources And Labour Relations

Loyalist College

High School Diploma -

Nicholson Catholic College

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Lisa Almeida