Lisa Allison
Harmony-Waterhouse Communities
Santa Rosa
1
Language
9
years of professional experience
Service-driven and detail-oriented Customer Representative with expertise in client relations, file management, itinerary logistics, and high-touch communication. Leverages extensive personal global travel experience and a strong administrative background to deliver exceptional support for diverse travel experiences.
Work History
Property Manager
2 Years 1 Month- Oversaw administrative client service, tenant communications, and complex calendar scheduling for 117-unit complex housing 300+ residents.
- Managed vendor relationships, contractor communications, and service coordination to guarantee seamless property operations.
- Rapidly mastered various digital scheduling tools and management platforms to streamline daily task execution.
- Resolved client inquiries and complex logistical challenges using a supportive, solution-oriented approach.
- Oversaw property maintenance, coordinating repairs with service vendors efficiently.
- Mentored junior staff on best practices in property management operations.
- Streamlined leasing processes, enhancing tenant onboarding experience significantly.
Health & Wellness Coach
2 Years 5 Months- Facilitated multiple weekly group meetings and coaching sessions often exceeding 100 clients per meeting.
- Supervised a reception team of 3 staff members and managed retail store operations as a primary key holder.
- Collaborated with team members to enhance program offerings and improve client satisfaction.
- Utilized digital tools for tracking client data and managing appointments efficiently.
- Developed personalized wellness plans tailored to individual client needs.
- Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
Freelance Social Media Manager
4 Years 5 Months- Developed and executed digital content strategy for multiple clients, enhancing brand engagement and online presence.
- Developed and executed social media content strategies to enhance brand visibility.
- Ensured timely project delivery and client satisfaction through effective communication and self-management.
- Curated daily social media posts across multiple platforms, ensuring consistent messaging.
- Researched industry trends to inform content development and keep brand relevant.
Education
Associate's Degree (AA) - Communications and Administration
Completed Associate of Arts coursework in Communications and Administration, focusing on administrative execution and interpersonal relations.
Skills
Customer support
Travel itinerary planning
Client communication
Calendar & logistics management
Vendor coordination
Process optimization
Microsoft Office (Word & Excel)
Calendar & scheduling tools
Digital booking platforms
Customer management systems
Records management
Data entry
Document preparation
Event coordination
Accomplishments
- Traveled extensively across Europe, Central America, Polynesia, and Asia, acquiring deep firsthand knowledge of international travel logistics and destination planning.
- Demonstrated long-standing passion for helping clients explore the world, curate custom itineraries, and navigate global travel.
Languages
Spanish
Limited Working
Timeline
Property Manager
Harmony-Waterhouse Communities
06.2024 - 07.2026Read More
Freelance Social Media Manager
Freelance
01.2020 - 06.2024Read More
Health & Wellness Coach
Weight Watchers
08.2017 - 01.2020Read More
Santa Rosa Junior College
Associate's Degree (AA) from Communications and Administration
Read More