Summary
Overview
Work History
Education
Timeline
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Lisa Adoma

North York,ON

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Marca College
Toronto, ON
09.2013 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Created travel arrangements for senior managers according to their requirements.
  • Scheduled appointments between clients and customers and internal staff members.
  • Inventoried and ordered supplies for office.
  • Data Entry

Customer Service Agent

Canjet Airlines
Mississauga, ON
08.2012 - 07.2013
  • Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions to issues and challenges related to flight delays, cancellations, baggage weight, and travel complications
  • Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
  • Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
  • Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
  • Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations
  • Performed account lookups, verified travel documentation, and provided information to travelers to ensure safe boarding and proper accommodations

Customer Service Representative

Rogers Communications
Toronto, ON
09.2007 - 01.2012
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Diploma - Hairstyling And Aesthetics

Marca College
Toronto, ON
06-2013

Timeline

Administrative Assistant

Marca College
09.2013 - Current

Customer Service Agent

Canjet Airlines
08.2012 - 07.2013

Customer Service Representative

Rogers Communications
09.2007 - 01.2012

Diploma - Hairstyling And Aesthetics

Marca College

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Lisa Adoma