Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Lipsa Misra

Scarborough,ON

Summary

Strategic, innovative and culturally diverse Human Resource professional. Experience in planning, developing, implementing and reconciliation HR programs and amending policies. Committed to building and sustaining a positive work culture where collaboration and team work is essential to attainment of organizational goals. Developing team building programs, and standard operating procedure manuals, corporate policies, job descriptions, management reports, Microsoft office and SharePoint. Experience in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, HR records management, HR policies, career development and to ensure reliable and production workforce. Excellent written/verbal communication skills with a strong work ethic, dedicated to building and strengthening relationships with clients, colleagues, candidates and senior management. Worked in a dynamic and fast-paced environment in keeping organization’s goals.

Overview

12
12
years of professional experience

Work History

Benefits Operations Analyst

Thomson Reuters
01.2023 - Current
  • Analyzation and administration of organization’s current benefits offerings, including health, life, disability, and retirement plans.
  • Collecting and analyzing data related to benefits utilization rates, employee satisfaction, and trends. Use this information to recommend changes that enhance employee satisfaction and retention.
  • Ensuring compliance with federal and state regulations regarding benefits programs.
  • Work closely with HR, payroll and finance teams to align benefits programs with organizational goals.
  • Providing advice and coaching to business leaders on HR benefit matters and policies.

Manager, Global HR Operations

TIAA Global Business Services (India) Private Limited
07.2021 - Current
  • Managing a team of three who are part of International Benefits team
  • Plan and administer employee pay & benefits for US, APAC & EMEA
  • Manage employee database and leave management (Leave Of Absence)
  • Analyze research and fix case specific requirement for pension, insurance plans and policies on an organizational level
  • Auditing and Reconciliation of various employee benefit reports with applicable laws and standards
  • Develop training materials (SOP – Standard Operating Process) for new /existing benefit programs
  • Mentoring and coaching of new team members and conducting monthly check-ins for the team to ensure structured performance evaluation is performed
  • Generate reports and dashboards for the senior management
  • Goal setting for the team and assisting with the individual career development plans (IDP)
  • Provide conflict resolution and to mediate grievances and advise employees
  • Collaborates and develops strong relationships with HR business in India and globally to understand business problems and provide solutions
  • Analyze teams HRIS needs and work with vendors and other teams to enhance or design system specification
  • Manage small to medical projects by doing estimations, resource planning, issue management and risk mitigation.

Specialist, Global HR Operations

TIAA Global Business Services (India) Private Limited
11.2019 - 06.2021

HR Consultant

Symantec Software India Private Limited
06.2017 - 10.2019
  • HR Operations and Employee Lifecycle Management and relevant HR events, being sensitive to regional practices
  • Lead Implementation of HR processes
  • Coaching managers/employees for the pay and performance (performance appraisal), Annual Incentive plan structure
  • Served as subject matter expert for the HR team on a broad range of employee relations issues including performance management, investigations, terminations, discrimination, employee complaints, labour relations, and other policy related issues
  • Analyse employee relations trends and help plan/develop new HR projects to support the business needs
  • Ensure that company policies and procedures are executed consistently within the business unit and that appropriate legal and compliance processes are followed
  • Identify effective resolutions to minimize legal exposure
  • Advising employees and managers on HR policies within legal & corporate framework
  • Initiate and lead human resource programs for Symantec
  • Research and implement behavioral traits for Talent Development and Workplace Productivity
  • Select and implement suitable HR technology
  • Maximize the value of HR endeavors that will help business as a whole.

Representative, HR Shared Services

Dell EMC, EMC Corporation
08.2014 - 06.2017
  • Provide HR Shared Services support via e-mail and/or phone regarding HR questions
  • Utilize additional resources, including documented information, reference materials and self-service tools to ensure that a complete and accurate answer is provided
  • Maintains Human resources records via EDM systems and make sure all the updates made for any change requested
  • Assisting employees in Leave Management (Employee Availability System)
  • Coordination with cross-functional Teams (Immigration, HRBP, Recruiters & Legal) to execute responsibilities as per the Pre-defined recruitment support functions support functions within the scope of HR Shared Service
  • Assisting vendors on the background verification process in case of any discrepancies
  • Perform additional duties as requested
  • Enrolls new employees by issuing forms and applications; verifying completion
  • Helps employees by explaining benefit programs
  • Ensure compliance with requirements established by company procedures, local government regulations and audit requirements
  • Avoid legal challenges by complying with legal requirements
  • Maintains manager and employee confidence by keeping human resources information confidential
  • Updates job knowledge by participating in educational opportunities
  • Accomplishes human resources and organization mission by completing related results as needed.

Recruitment Executive

Mindlance Outsourcing Services Pvt. Ltd.
03.2014 - 07.2014
  • Identifying talent that meets the specific customer's requirements
  • Design and implement overall recruiting Strategy
  • Involved for the complete end to end life cycle of the recruitment process
  • Conduct skills testing and reference checks
  • Screen candidate’s resumes and job applications
  • Involved in Offer roll-out process and follow up process to make candidates join on time
  • Develop and update job descriptions and job specifications
  • Perform job and task analysis to document job requirements and objectives
  • Prepare recruitment materials and post jobs to appropriate job board/job portals colleges etc
  • Source and recruit candidates by using databases, social media etc
  • Conduct interviews using various reliable recruiting and selection tools/ methods to filter candidates within schedule
  • Assess applicants’ relevant knowledge skills, soft skills, experience and aptitudes
  • Monitor and apply HR recruiting best practices
  • Provide analytical and well documented recruiting reports to the rest of the team
  • Act as point of contact and build influential candidate relationships during the selection process
  • Actively involved in Consultant Management - Handling their queries, resolving their issues related to salary, leaves etc
  • Training New Hires and acting as a Lead in the absence of Manager
  • Promote company’s reputation as “best place to work”.

Recruiter

TEKsystems - An Allegis Group Company
10.2012 - 02.2014
  • Identifying the potential candidates through various sources like Internal Databank, Reference and Job portals
  • Responsible for the initial screening of CV/resumes
  • Matching qualified candidates to client's requirements by evaluating and doing telephonic interview
  • Conducting reference checks before submitting the candidate
  • Schedule and coordinate the face to face interview with the account manager
  • Prospect and network with prospective consultants regarding employment opportunities in each local market
  • Negotiate wages, benefits and other terms and conditions of employment with candidates
  • Follow up with the candidate till the joining date
  • Staying current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
  • Joining formalities of the candidates
  • Completing timely reports on employment activity
  • Partnering with business to drive & implement employee engagement initiatives & action plans resulting in better employee engagement
  • Maintaining a regular and comprehensive database of all candidates
  • Escalating the HR issues of the candidates to the Head HR.

Education

Master of Business Administration - Human Resources

Manonmaniam Sundaranar University

Bachelor of Arts - Economics

Berhampur University

Skills

  • HR Generalist
  • Orientation & On boarding
  • HR Operations
  • Payroll/ADP Payroll system
  • Workday/PeopleSoft
  • HR Global Shared Services
  • Team Management
  • Vendor Management
  • Reporting and Dashboards
  • HR Policies & Procedures
  • Staff Recruitment & Retention
  • Job evaluation verifying work experience/Credentials
  • Employee Relations
  • Benefits Administration
  • Conflict Resolution/ Grievance Handling
  • Performance Management

Hobbies and Interests

  • Reading
  • Practicing yoga (Certified 200hr yoga teacher)

Languages

English
Native or Bilingual

Timeline

Benefits Operations Analyst

Thomson Reuters
01.2023 - Current

Manager, Global HR Operations

TIAA Global Business Services (India) Private Limited
07.2021 - Current

Specialist, Global HR Operations

TIAA Global Business Services (India) Private Limited
11.2019 - 06.2021

HR Consultant

Symantec Software India Private Limited
06.2017 - 10.2019

Representative, HR Shared Services

Dell EMC, EMC Corporation
08.2014 - 06.2017

Recruitment Executive

Mindlance Outsourcing Services Pvt. Ltd.
03.2014 - 07.2014

Recruiter

TEKsystems - An Allegis Group Company
10.2012 - 02.2014

Master of Business Administration - Human Resources

Manonmaniam Sundaranar University

Bachelor of Arts - Economics

Berhampur University

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Lipsa Misra