Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lipi Dipti Rekha

Toronto,Ontario

Summary

  • Dynamic Delivery Manager with proven expertise in Duck Creek integration, project governance, and Agile methodologies.
  • Achieved a 20% faster go-to-market and enhanced policy servicing through effective cross-team collaboration and strategic leadership.
  • Expert in Duck Creek Policy Administration with over 15 years of technical and leadership experience in insurance technology. Proven track record in architecting large-scale, custom-built systems and leading multimillion-dollar projects to successful completion.
  • Specializes in Personal and Commercial Lines insurance, delivering scalable solutions that align with strategic business goals.
  • Recognized for exceptional collaboration with cross-functional teams and achieving a CSAT score of 9/10 through effective project management across Agile, Waterfall, and hybrid SDLC models.
  • CORE COMPETENCIES Results-driven Delivery Manager with expertise in portfolio governance, budget management, and risk mitigation.
  • Successfully led cross-functional teams to deliver high-impact projects, achieving significant improvements in processing speeds and stakeholder satisfaction.

Overview

18
18
years of professional experience

Work History

Deliver Manager

Atos Syntel Canada
05.2019 - 08.2025
  • Led end-to-end delivery of Duck Creek OnDemand Policy Administration for Gainsco's Personal Auto product, achieving 20% faster go-to-market.
  • Designed and implemented over 30 real-time integrations with external systems, improving underwriting precision and reducing manual effort by 35%.
  • Built high-performing development team from scratch, reaching full productivity in under four weeks, accelerating delivery timelines by 40%.
  • Reduced customization requirements by 25% through leveraging Duck Creek best practices and reusable assets.

Executed project governance by developing and maintaining all key project artifacts, ensuring 100% stakeholder alignment and audit compliance.

  • Provided architectural leadership at Chubb Insurance to resolve over 15 critical issues in Rating and Premium calculation components, enhancing processing speed.
  • Achieved 25% improvement in premium processing speed through strategic system optimizations.
  • Delivered comprehensive solutions that streamlined operations, fostering efficiency across multiple platforms.

Development Manager

LTIMindtree Canada
Toronto, Ontario
04.2015 - 04.2019
  • Led end-to-end delivery of multi-million-dollar Duck Creek program, offering comprehensive solutions for Commercial Auto, Property, and Liability.
  • Oversaw cross-functional team of 30+ consultants, developers, and BAs to implement Agile and Hybrid methodologies.
  • Delivered IRCA initiative ahead of schedule and $500K under budget, achieving 80% success rate during UAT.
  • Spearheaded design and architecture of Duck Creek Templates, Black Box Rating engine, and Express Server integration for Canadian P&C market.
  • Managed complete program lifecycle from initiation to post-implementation, including scope definition and risk mitigation.
  • Served as primary liaison between business and technology teams to align delivery with strategic objectives.
  • Established technical governance through architecture review boards and regular executive status updates.
  • Facilitated knowledge transfer and mentoring across global teams to ensure operational continuity.

Technical Project Lead

Accenture
Munbai, India
08.2012 - 04.2015
  • Managed and mentored cross-functional team of 15+ resources across India and UK, ensuring effective coordination and communication.
  • Established Duck Creek competency within Accenture by supporting RFPs, creating case studies, onboarding resources, and facilitating training.
  • Designed, planned, and delivered three Lines of Business on Duck Creek platform, developing core modules including User Admin and Batch Processing.
  • Ensured scope and risk management throughout project lifecycle while effectively handling escalations and issue resolutions.
  • Oversaw defect and release management, providing critical support during system testing and UAT for successful product go-live.
  • Analyzed complex requirements in client meetings, recommending scalable technical solutions aligned with business objectives.
  • Provided technical leadership to teams in India and UK, ensuring adherence to best practices and delivery standards.
  • Delivered comprehensive project reporting, including status updates, metrics tracking, and stakeholder communications.

Software Development Technical Lead

Discoverture Solutions India Pvt Ltd (Presently LTIMindtree)
Bhubaneswar, Odisha
07.2007 - 09.2012
  • Led a Team (8+ developers) in planning, preparation and development of Commercial Line of Business Packaged application for client Farm Family Insurance, USA.
  • Developed Proof of concept on Specialty LOB for Client Dovetail Insurance, USA.
  • Led a team (12+ developers) for the Implementation of New LOB, enhancements of existing LOB, bug fixing and Production support modules for client Atrium, UK.
  • Delivered different modules successfully for the 1st ever DC Implementing project in UK. Worked on Functionality like Pages, Rating, Transact Implementation, Batch implementations, Shredding, Data Migration.
    Travelled to client location London, UK for providing technology solutions and building client confidence Developed and implemented Automated Renewal using batch processing for client One Beacon Insurance Group Insurance, USA.
  • Worked on Additional Coverage implementation and conditional buttons in a new feature of duck creek ("Workflow" Manuscript)
    Implemented Green Rules (Set and reset of values in different pages using multiple manuscript) and Building Service (consumed Webservice in manuscript, structured the response XML in Author and calculated the required values depending on various conditions) for client UTICA Insurance, USA.
  • Developed various rules in Rating Service to know the best possible tier (Company offered premium). Worked on Dynamic Table and Conditional Table for implementing various underwriting cautions.
  • Developed business forms (designed Static, dynamic and iterative forms using Acrobat writer and implemented in Example manuscript in Forms View) for client Farm Family General Liability Forms Insurance, USA.
  • Involved in Requirement Gap Analysis and development of Rating Module for Client Harleysville, USA.
  • Involved in the design, development and implementation of pages/screens for 'Homeowners' application using Example Manuscript tool for customer Concord Insurance, USA.
  • Communicated development progress, including Risk and Constrains, to Project Managers/Sr Managers using Metrics and regular face-to-face updates.
    Prepared Development Best practices document and coding Guidelines at organization level.
  • Coached team members on Duck creek tools, Best Practices, Whitepapers and development Guidelines.

Education

Certificate Program - Management And Software Development

Indian Institute of Management Calcutta
Kolkata, India
03-2010

Bachelor of Engineering - Computer Science & Engineering

Orissa Engineering College
Odisha, India
06-2006

Skills

  • Portfolio governance
  • Budget management
  • Vendor oversight and compliance
  • Capacity forecasting and planning
  • Risk and change management
  • Agile delivery methodologies
  • Executive reporting and dashboards
  • Cloud transformation strategies
  • Stakeholder relationship management
  • Duck Creek platform expertise

Accomplishments

· Spot Recognition Award from Sr Vice President of Atos Syntel for Customer confidence on me for delivering CPP product and successful go live

· Holding Master certification in Policy Admin Duck Creek

· Designing and customizing DC Templates as per Customer need in UK and Canada

· Customer satisfaction Award winner for delivering high quality Rating Model

· Certified DC Technology Reviewer when was part of Accenture

Timeline

Deliver Manager

Atos Syntel Canada
05.2019 - 08.2025

Development Manager

LTIMindtree Canada
04.2015 - 04.2019

Technical Project Lead

Accenture
08.2012 - 04.2015

Software Development Technical Lead

Discoverture Solutions India Pvt Ltd (Presently LTIMindtree)
07.2007 - 09.2012

Certificate Program - Management And Software Development

Indian Institute of Management Calcutta

Bachelor of Engineering - Computer Science & Engineering

Orissa Engineering College
Lipi Dipti Rekha