LIONEL PRISCA TIEUGANG NJONGANG
Summary
Experienced professional with a strong background in international trade, administrative assistance, computer operations, customer service, and project management. Fluent in both English and French. Consistently delivers exceptional service and increases customer satisfaction. Demonstrated expertise in leveraging technology to optimize office workflows and streamline processes. Proactive problem-solver with a focus on team collaboration and achieving results. Skilled in project management, process improvement, and effective communication. Known for reliability, efficiency, and organizational excellence in leading and optimizing office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Metro
09.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Administrative Assistant
Ingosen Corporation Ltd
08.2019 - 02.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Sales Agent
MTN Cameroon
03.2014 - 07.2019
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Built diverse and consistent sales portfolio.
Education
Attestation of Professional Studies (AEP) - Carpentry and Joinery
Centre De Formation Professionnelle De L'envolée
Québec, QC 02.2025
BBA - Business Administration
University of Yaounde II
06.2018
Diploma 2 Years - International Trade
University of Yaounde II
06.2016
High School Diploma -
La Gaieté Internationale School
Yaounde 06.2013
Skills
- Teamwork and collaboration
- Decision making aptitude
- Reports and documents
- Organizational growth
- Dependability and reliability
- Money handling
- Time management skills
- Patience and empathy
- Customer service
- Multitasking and organization
- Sales expertise
- Written and verbal communication
Certification
- Attestation of Prevention System in Construction, CFP de l'Envolée, Quebec, Canada, 09/01/24
- First Aid Certification, Canadian Red Cross, 08/01/24
- PDSP (Principles for the Safe Movement of Patients), ASSTASS, Quebec, Canada, 08/01/24
- First Aid Certification, Cameroon Red Cross, 01/01/14, 06/30/15
Languages
English
Full Professional
French
Full Professional
German
Elementary
Interests
- Web Development and Design
- Acting and Theater
- Community Cleanup
- Historical Exploration
Timeline
Cashier
Metro
09.2024 - 10.2024
Administrative Assistant
Ingosen Corporation Ltd
08.2019 - 02.2024
Sales Agent
MTN Cameroon
03.2014 - 07.2019
Attestation of Professional Studies (AEP) - Carpentry and Joinery
Centre De Formation Professionnelle De L'envolée
BBA - Business Administration
University of Yaounde II
Diploma 2 Years - International Trade
University of Yaounde II
High School Diploma -
La Gaieté Internationale School
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