Lionel Soh
Plattsburgh,NY
Summary
Strategic Azure and IT analyst with expertise in digital transformation and M365 governance. Specializes in identifying organizational needs, automating workflows, and aligning technology solutions with business objectives. Leads cross-functional initiatives and develops governance frameworks to enhance user adoption through effective communication and training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
M365/Azure Analyst
ARTM
Montreal, Quebec
06.2024 - Current
- M365 Governance & administration : Contribute to the design, implementation, and maintenance of the M365 governance framework, including Copilot, Teams, Sharepoint, and data protection practices, ensuring security, compliance, and alignment with organizational policies.
- M365 Copilot Deployment & adoption: Actively support the Copilot M365 pilot program, including licence management, usage monitoring, governance conditions, and advising stakeholders on responsible and effective adoption.
- Documentation & knowledge Management : Produce, maintain, and publish reference documentation user guides, and best practices for M365 and Copilot using Sharepoint, Teams, and Viva Learning.
- User Enablement & Operational support : Support internal teams through workshops, training sessions, and day-to-day assistance; standardize Word and PowerPoint templates and continuously improve the M365 user experice.
IT Business analyst
CGI
Montreal, Quebec
10.2022 - 11.2023
- Deployed Oracle HCM Core for HR and workforce management.
- Conducted business process analysis, gathered requirements, documented functional specifications to align HR processes with organizational goals.
- Designed testing procedures, supported ERP module implementation to ensure system reliability and user satisfaction.
- Supported payroll and HR data integration processes to enhance data accuracy and streamline operations.
- Developed user guides and training documentation to support system adoption.
IT Business Analyst
Telus health
Montreal, Quebec
10.2016 - 10.2022
- Analyzed business needs for pension management systems to identify areas for enhancement.
- Oversaw automation of internal workflows and integration of HR and payroll data, improving data accuracy and processing speed.
- Designed testing procedures and supported implementation of ERP modules.
- Designed testing procedures and supported implementation of ERP modules.
- Collaborated with IT and HR teams to streamline operational processes, resulting in reduced turnaround times.
Education
Master of Science - Information Technology
Université De Sherbrooke
Sherbrooke, QC09-2025
BBA -
Université Du Quebec À Montréal
Montreal, QC12-2015
Skills
- Microsoft Azure
- M365 governance
- Business process analysis
- Technical writing
- Documentation creation
Certification
- Certified SAFe 6
- AZ104 in progress
Timeline
M365/Azure Analyst
ARTM
06.2024 - Current
IT Business analyst
CGI
10.2022 - 11.2023
IT Business Analyst
Telus health
10.2016 - 10.2022
Master of Science - Information Technology
Université De Sherbrooke
BBA -
Université Du Quebec À Montréal