Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Lionel Farati Kayenga

Winnipeg,MB

Summary

Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days.

Overview

13
13
years of professional experience

Work History

Professional Mover

Ti-Yende Movers & Transportation
01.2021 - Current
  • Skilled in loading/unloading and packing/unpacking for a safe move.
  • Skilled in strategically loading and unloading trucks to maximize efficiency.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
  • Ensured timely completion of moving projects by effectively managing time and resources.

Customer Service Representative

24/7 Intouch
01.2018 - 01.2021
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Referee

Collège Louis-Riel
09.2014 - 04.2017


  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Collaborated with other referees to ensure consistent application of rules across all games.
  • Enhanced game fairness by enforcing rules and regulations during various sports events.
  • Listened to player feedback and communicated with team captains to accurately resolve disputes.
  • Maintained detailed records of game results, incidents, warnings issued during matches for future reference.
  • Utilized varied hand signals to manage games.
  • Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.

Score keeper

Collège Louis-Riel
09.2013 - 04.2017
  • Showed up before the scheduled game. Started/stopped the time, counted points, communicated with the referees and called for substitutions. Watched the referees’ instructions during the entire game. Worked in teams with the shot clock keeper and track sheet coordinator. Clean up after the game and put away all the equipment
  • Managed time effectively during high-pressure situations, ensuring the accurate and timely recording of all relevant game data.
  • Ensured accuracy of final results by diligently verifying recorded scores against official game records.

Track sheet coordinator

Collège Louis-Riel
09.2013 - 04.2017
  • Showed up before the scheduled game. Wrote down the teams, players and coaches' names. Kept track of substitutions and amount of time outs. Kept track of the score each time out and wrote the score down. Communicated with the referees when a team was out of rotation or time outs. Cleaned up after the game. Sent the results to the gym supervisor.

Flyers Delivery

Flyers Neighborhood
06.2011 - 09.2013
  • Received different flyers packed.
  • Organized the flyers accordingly.
  • Followed the list of houses for delivery.
  • Used a cart to deliver flyers.
  • Made sure to distribute flyers within a two-day deadline.
  • Made records of houses with no flyers and others that wanted flyers in a report.

Education

High School Diploma -

Collège Louis-Riel
Winnipeg, MB
06.2017

Skills

  • Moving experience - Expert
  • Heavy lifting - Expert
  • Customer service - Expert
  • Organizational skills - Expert
  • Teamwork - Expert
  • Attention to detail - Expert
  • Problem-Solving - Expert

Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Professional Mover

Ti-Yende Movers & Transportation
01.2021 - Current

Customer Service Representative

24/7 Intouch
01.2018 - 01.2021

Referee

Collège Louis-Riel
09.2014 - 04.2017

Score keeper

Collège Louis-Riel
09.2013 - 04.2017

Track sheet coordinator

Collège Louis-Riel
09.2013 - 04.2017

Flyers Delivery

Flyers Neighborhood
06.2011 - 09.2013

High School Diploma -

Collège Louis-Riel

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Lionel Farati Kayenga