Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Linsey McCandless

Raymond,AB

Summary

Detail-oriented and personable administrative professional with over 20 years experience in reception, dental assistance, and office support roles. Proven ability to manage front desk operations, coordinate patient care, and maintain organized and efficient office environments. Skilled in customer service, scheduling, records management, and multitasking in fast paced settings. Committed to providing a positive experience for clients and supporting team success through reliability, professionalism, and strong communication skills.

Overview

22
22
years of professional experience

Work History

Dental Assistant/Receptionist

Broadway Family Dental
06.2019 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Contributed to office organization by maintaining accurate patient records and updating files regularly.
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Verified patient insurance eligibility and benefits.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Optometric Assistant

Visual Effects Eye Clinic
07.2017 - 06.2019
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
  • Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.

Dental Assistant

Juanita Family Dental
11.2007 - 08.2008
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies.Effectively operated x-ray machines and developed x-rays.
  • Coordinated appointment schedules for the dentist.
  • Routinely completed inventory, supply orders and restocked supplies.
  • Provided appropriate postoperative instructions as prescribed by dentist.
  • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Correctly arranged instrument trays prior to dental procedures and surgeries.Expertly filed patients' charts and processed billing and payments.Managed invoices and transaction receipts.
  • Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures Charted conditions of decay and disease to prepare for diagnosi.

Dental Assistant

Wayne and Julie Scott DDS
10.2004 - 10.2006
  • Greeted and prepared patients for dental examinations.Properly sterilized dental equipment and examination rooms in accordance with infection control policies.Effectively operated x-ray machines and developed x-rays.Routinely completed inventory, supply orders and restocked supplies.Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.Provided appropriate postoperative instructions as prescribed by dentist.Thoroughly gathered and recorded medical and dental histories and vital signs of patients.Made preliminary impressions for study casts and occlusal registrations for mounting study casts.Correctly arranged instrument trays prior to dental procedures and surgeries.Performed laboratory and radiologic support functions such as preparing materials and models.Managed invoices and transaction receipts.Proficiently assisted dentist with d.

Dental Assistant

David H. Cannon DDS
01.2003 - 08.2004
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Correctly mixed compounds for cleaning or filling teeth.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Worked closely with patients before, during and after dental procedures.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
  • Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
  • Regularly attended dental society and treatment team meetings and in-service trainings to continuously learn about best practices.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Associate of Science - General Studies exercise science

Utah Valley State College
Orem, Utah
2003

Optometry Assisting

American Institute of Medical Dental Technology
Provo, UT
05.1998

General Studies

Rick's College
Rexburg, ID

Skills

  • Attention to detail
  • Maintains composure in challenging situations
  • Scheduling appointments
  • Friendly and approachable attitude
  • Understanding of social media platforms
  • Experienced in managing multi-line phone communications
  • Data organization and archiving
  • Medical claims processing
  • Knowledge of sterilization methods
  • Efficient file organization
  • Thorough medical history documentation
  • Effective communication skills

Objective

Professional candidate seeking a front desk position at a medical aesthetics clinic, bringing experience in patient-facing roles and administrative support.  Committed to delivering exceptional customer service, managing appointments efficiently, and creating a welcoming environment that reflects the clinic's commitment to care and beauty.  

Timeline

Dental Assistant/Receptionist

Broadway Family Dental
06.2019 - Current

Optometric Assistant

Visual Effects Eye Clinic
07.2017 - 06.2019

Dental Assistant

Juanita Family Dental
11.2007 - 08.2008

Dental Assistant

Wayne and Julie Scott DDS
10.2004 - 10.2006

Dental Assistant

David H. Cannon DDS
01.2003 - 08.2004

Associate of Science - General Studies exercise science

Utah Valley State College

Optometry Assisting

American Institute of Medical Dental Technology

General Studies

Rick's College

Similar Profiles

CREATE PROFILE
Linsey McCandless