Lino L. Silva De La Cruz
Los Angeles
Summary
To obtain a management position with Lanier Parking. While expanding my customer service knowledge and using my parking expertise to ensure and establish client satisfaction within their location and the company.
Overview
19
19
years of professional experience
Work History
Accounts Receivable/Supervisor/Auditor, currently Assistant Manager
Beverly Center - SP+
Los Angeles
07.2014 - Current
- Prepare and reviewed monthly statement to client
- Review quarterly projections with client
- Processed monthly payments, invoices and creating new accounts
- Removed accounts from CARS without open balances
- Collected revenue of any open invoices on our accounts receivable
- Performed daily facility inspections
- Conduct Valet and Self Park spot audits
- Pull reports from facility system ZEAG
- Analyze monthly reports by comparing them with our daily revenue
- Finalize reports and submit to corporate though Telerev
- Provide customer satisfaction inside and outside of office.
Auditor
Westfield Century City - SP+
Los Angeles
04.2014 - 07.2014
- Pulled reports from facility system ZEAG
- Allocated daily revenue collected from POF's, Valet and Monthly Parking to various spreadsheets
- Prepared and finalized reports to be posted into AS400
- Implemented new procedures to all frontline employee's on reports
- Assisted in the reorganization of past management team
- Worked with facility Manager on fixing previous errors done by previous team
Valet Cashier/Front Desk/Supervisor/Auditor
The Americana at Brand - SP+
Glendale
08.2013 - 04.2014
- Performed audits to any frontline employee handling revenue
- Pulled reports from facility system SKIDATA
- Reported daily revenue collected from POF's, Valet and Monthly Parking at Facility
- Worked with facility Manager on any issues regarding reports and employee's
- Informed employee's on current and upcoming events, promotions and facility policies
- Dealt with irate customers and acknowledged their concerns with valet and self park procedures
- Assisted customers on daily basis regarding retail stores, restaurants and location events
- Provided necessary accommodations for customers in need
- Processed monthly payments while taking phone calls and intercom calls during peak hours
- Helped Doorman with distribution of tickets to customers
- Kept work station clean to avoid any confusions while processing tickets
Lot Attendant/Cashier/Quadrant Supervisor
Dodger Stadium - Standard Parking
Los Angeles
03.2007 - 09.2010
- Took the initiative and control on traffic flow changes
- Dealt with quantities of 5,000 or more vehicles per game
- Informed employees of traffic ingress and egress while on field
- Maintained daily cone set up's before and after games
- Responded quickly to any employee and customer need
- Prepped and distribute employee's around stadium
Assistant Manager
Professional Immigration Services
Los Angeles
- Gather client information for lawyer use to submit at Immigration Court
- Handled office accounts on a monthly basis and processed open invoices
- Updated daily calendars with important client dates for courts and deadlines
- Improved business by implementing several organizational mechanisms
Education
East Los Angeles College
Monterrey Park, CA09.2009
Pasadena City College
Pasadena, CA05.2009
California State Polytechnic University, Pomona
Pomona, CA05.2007
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA06.2006
Skills
- Client Information Gathering
- Office Account Management
- Calendar Management
- Organizational Skills
- Bilingual (Spanish/English)
- Computer Literacy (Windows Software)
- Ten Key Skills
- Adaptability
- Stress Management
- Task Execution
References
Upon Request
Timeline
Accounts Receivable/Supervisor/Auditor, currently Assistant Manager
Beverly Center - SP+
07.2014 - Current
Auditor
Westfield Century City - SP+
04.2014 - 07.2014
Valet Cashier/Front Desk/Supervisor/Auditor
The Americana at Brand - SP+
08.2013 - 04.2014
Lot Attendant/Cashier/Quadrant Supervisor
Dodger Stadium - Standard Parking
03.2007 - 09.2010
Assistant Manager
Professional Immigration Services
East Los Angeles College
Pasadena City College
California State Polytechnic University, Pomona
High School Diploma -
Woodrow Wilson High School