Linley-Marie Cummings
Tisdale,SK
Summary
Driven professional with a robust background in medical and customer service roles, notably as a Medical Communications Officer at Medavie Health Services West. Excelled in high-stress situations, ensuring timely emergency responses and maintaining meticulous records. Demonstrates exceptional organizational skills and proficiency in medical terminology, complemented by a proven track record of enhancing community safety.
Overview
15
15
years of professional experience
Work History
Medical Communications Officer
Medavie Health Services West
Saskatoon
02.2012 - Current
- Answer and process Emergency Calls including 9-1-1 lines, ensuring recorded information is accurate. Operate multi-line phone systems, maintaining professional demeanor at all times.
- Dispatch Rural and Urban ambulances to calls based on medical priority symptoms, ensuring the appropriate ambulance care arrives for patients within the contracted time frames.
- Coordinate secondary responses to emergency calls including Police, Fire/Rescue, and fixed wing med-evacs.
- Schedule routine, urgent and STAT transfers for patients already in health care facilities.
- Data entry as required.
Customer Service Representative
Re:Messaging
Abbotsford, BC
07.2011 - 01.2012
- Answer and process phone calls for multiple businesses and professionals including Doctors, Realtors, etc. Would then page the client with the information received.
Customer Service, Box Office Representative
Abbotsford Entertainment & Sports Centre
Abbotsford, BC
06.2009 - 07.2011
- Selling upcoming event tickets to the public either in person or over the phone.
- Working with clients in the suites as a Customer Service Representative to make sure they are happy and satisfied.
- Would be held responsible for the whole Box Office when my manager was out of town or away for an event. Duties included staff management, dispersing and collecting cash, and dealing with other situations that may arise during a concert or sporting event.
Education
Yale Secondary
Abbotsford, BCGeneral Studies
University of The Fraser Valley
Abbotsford, BCPublic Safety Communications Program
Kwantlen Polytechnic University
Surrey, BCSkills
- Community Relations
- Valid CPR & AED
- Excellent customer service
- Multi tasking
- Data entry
- WHMIS
- Medical terminology
- Keyboarding skills
- Maintaining records
- Organizational skills
Additional Information
- Completed 10 years as a member of the Abbotsford 4H Beef Club. As a member, duties included public safety, community events as well as documenting the progress of my animal throughout the year while competing in multiple competitions.
- Multiple volunteer opportunities with Medavie Health Services West along with Union IAFF 3270 including yearly Adopt-A-Family Program, Stuff the Bus, EMS presence at multiple community events throughout my career at Medavie.
- Main organizer for the First Responder Fitness Festival (2022-present). Duties include managing and organizing the children’s section of the event, canvassing for donations, etc.
- Multiple other volunteer opportunities including the Heart and Stroke Foundation as well as the Special Olympics.
Timeline
Medical Communications Officer
Medavie Health Services West
02.2012 - Current
Customer Service Representative
Re:Messaging
07.2011 - 01.2012
Customer Service, Box Office Representative
Abbotsford Entertainment & Sports Centre
06.2009 - 07.2011
Yale Secondary
General Studies
University of The Fraser Valley
Public Safety Communications Program
Kwantlen Polytechnic University