Noor Javed

• Self-motivated, with a strong sense of personal responsibility.
• communication with people
• community work

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Serving customers in a professional way to achieve customer satisfaction using active listening and effective interpersonal skills

• Calculate and process ticket issuance and reissuing by accepting credit card payments over the phone

• Handling PFC(Pre-flight checks)

• Addressing complaints and creating potential solutions

• Using computerized and manual systems for maintaining the data records.

• Managed online booking inquiries and assisted customers and travel partners with questions throughout entire booking cycle.

• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

• Provided follow through on all calls with confirmations and dissemination of requested information.

• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and facilities.

• Handled billing information over phone.

• Resolved various issues and discrepancies for customers.

• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.

• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
• Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
• Organized material to research and complete writing tasks.
• Generated ideas for new content series or formats based on audience interests and market trends.
• Developed engaging articles for online publications, resulting in increased readership and social media shares.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Developed expert knowledge of company products and services to provide accurate information to customers.
• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

• Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
• Developed expert knowledge of company products and services to provide accurate information to customers.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.