Linil Kuruvilla
Malton,ON
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. A multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Prysmian Group
10.2022 - Current
- Used knowledge on electrical cables and accessories to help customer obtain appropriate product quotes.
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Created and updated customer accounts with relevant information.
- Used CRM software to maintain detailed contact logs and account records.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Entered orders into SAP and also made coordinated with logistics teams that the products are shipped on time.
- Obtain POD from logistics carriers and entered into ERP for future reference or escalations.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Wrote sales order wording for bulk orders before sending out for approval to head office.
Inside Sales/Customer Service Representative Agent
Avidbots
04.2022 - 10.2022
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Created and updated customer accounts with relevant information.
- Answered customers' questions regarding products, prices and availability.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Used CRM software, Salesforce, to maintain detailed contact logs and account records.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Prepare offers for customers as per the inquiries received and promote other products through upselling strategy.
- Close orders and hand over to credit teams for approval for business customers before forwarding the order to the shipping team.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inside Sales Representative
FRIMA Middle East
02.2016 - 02.2022
- Being a German firm, coordinated with head office once an order is finalized to assess delivery times and kept customers informed.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Managed and recorded leads from outbound telephone marketing.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit, and set up payment methods.
- Specialized in B2B inside sales to generate sales leads, to explain the products and connect sales managers to finalize
- Sales techniques used included writing sales emails, contacting via phone or messages to meet sales targets.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Set up new accounts, established customer credit and set up payment methods.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Emphasized product features based on analysis of customers' needs.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
Sales Development Representative
FRIMA Middle East (FZE)
02.2011 - 02.2016
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Directed customer leads to connections department for further assistance.
- Utilized Beosys 8.0 to manage sensitive client information and update existing and new client profiles.
- Participated in conferences, trade shows and events to generate leads.
- Employed consultative approach to assess customer needs and business challenges.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Increased customer base and gross profit through effective lead generation.
- Won new business by articulating full value of company's capabilities to prospects.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Exceptional computer skills
Education
Master of Science - Mechatronics
University of Newcastle Upon Tyne
Newcastle, United Kingdom09.2010
Bachelor's in Engineering - Electronics And Telecommunication
Nagpur University
Nagpur, India09.2009
Skills
- SAP ERP system
- EPICOR ERP system
- SalesForce CRM
- Beosys 80 sales management software
- Sales processes
- Time management
- Persuasive negotiator
- Compelling presentations
- Cold Calling
- B2B sales
Timeline
Inside Sales Representative
Prysmian Group
10.2022 - Current
Inside Sales/Customer Service Representative Agent
Avidbots
04.2022 - 10.2022
Inside Sales Representative
FRIMA Middle East
02.2016 - 02.2022
Sales Development Representative
FRIMA Middle East (FZE)
02.2011 - 02.2016
Master of Science - Mechatronics
University of Newcastle Upon Tyne
Bachelor's in Engineering - Electronics And Telecommunication
Nagpur University
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