Linh Pham
North York,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Luciano’s No Frills
01.2021 - 09.2022
- Provided a positive, helpful and courteous customer service
- Managedtransactions with customers using cash registers
- Collected payments whether in cash or cards
- Applied coupons, gift cards, and member cards to the system
- Scanned goods, entering codes, and ensuring the price is accurate
- Helped customers to check out at the self-checkout counter
Server
Deloitte University
09.2019 - 05.2022
- Communicated and handled guests’ concerns in a professional manner
- Provided guidelines and prepared food and beverages for the guests using proper rules of etiquette
- Set up rooms and buffet line for the events
- Assisted supervisors with stocking food inventory
Administrative Assistant
GT Services
01.2018 - 04.2018
- Provided excellent performance in customer’s inquiry and responded customers’ messages in the quickest time possible
- Managed posts and comments on Facebook Page to achieve 500 reaches per post
- Managed, collected, tracked and arranged customers’ documents
- Helped managers in filling forms and paperwork in time
- Scheduled appointments and meetings for customers and other staff
Education
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON12.2018
Bachelor of Commerce - Healthcare Management
Humber Institute of Technology And Advanced Learning
Toronto, ON05.2022
Skills
- Highly effective at planning and designing projects
- Strong understanding and application of analyzing data and providing business decisions to ensure the result of projects and plans
- Able to carry out multiple tasks and missions to achieve productivity
- Proficient in MS Word, PowerPoint, Excel, MS Office Suite and other computer skills
- Familiar with different types of diagrams and able to use Figma, Canva, and DrawIo
- Adaptable to work independently or within a team to meet the goals of plans or projects
- Effective and professional oral and written communication skills
- Excellent payment collection, cash drawer management and credit and cash transactions
- Proficient in administrative support and mail management
Accomplishments
- Gathered and created team logo and team name for the challenge
- Designed and completed research about burnout during the Covid-19 pandemic in six weeks in a group of five teammates from different countries and two mentors
- Completed mini-challenges which were “zero-waste of Toronto” by coming up with ideas for saving environment messages
- Attended weekly meetings for gaining new knowledge about how to identify systemic and sustainable change to build a better City of Toronto
- Led team to determine and analyze stakeholders’ needs and requirements
- Planned and conducted Business Process, User Story, Use Case Diagram, State Machine Diagram, Business Functional Diagram and Use Case Specification in time
- Elicited requirements and presenting solutions to the stakeholders
- Completed wireframes, mockups and prototypes of applications and POS systems in 2 weeks
- Scheduled and led meetings, assigning tasks among team members
Humber Global Gap Challenge June 2021
Humber Institute of Technology and Advanced Learning, Etobicoke ON
HL Restaurant Project March 2023
Business Analysis Foundation, Ho Chi Minh, Viet Nam
Certification
Business Analysis Foundation April 2023
Ho Chi Minh, Viet Nam
Semi-finalist of The Great Canadian Sales Competition April 2017
Toronto, ON
Timeline
Cashier
Luciano’s No Frills
01.2021 - 09.2022
Server
Deloitte University
09.2019 - 05.2022
Administrative Assistant
GT Services
01.2018 - 04.2018
Diploma - Business Management
Humber Institute of Technology And Advanced Learning
Bachelor of Commerce - Healthcare Management
Humber Institute of Technology And Advanced Learning
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