LINH NGUYEN
Summary
Proficient Department Lead eager to challenge herself in different areas of Customer Service and expand operational expertise. Adept at promoting business efficiency and enabling gains in quality and profitability by providing top-notch team leadership.
Overview
3
3
years of professional experience
Work History
Department Lead/Keyholder
MUJI CANADA LIMITED
08.2021 - Current
- Manage the overall Garment division of MUJI CANADA's downtown flagship store
- Ensure all operations are smooth and organized within the division in specific and the store in general
- Provide exceptional customer service during each customer's shopping experience: Warmly greet customers into the store, assist them with garment selections, provide style and fitting advice, upsell products and express gratitude at the end of their experience
- Supervise and lead a big team of 50 staff to drive sales, create a friendly work environment while upholding the company's values
- Regularly analyze KPIs and other store numbers with the team and come up with strategies for the next week/month/year
- Present during meetings about department's sales strength, opportunities and action plans in order to achieve KPIs and motivate team
- In charge of displays, changes across the department daily/weekly/monthly to promote different products and seasonal offers
- Provide in-depth training for employees about the Garment division and general tasks that need to be done during operation
- Coach and support staff throughout probationary period and whenever necessary
- Opening/Closing the store efficiently
- Solve any issues/concerns at P.O.S that customers or staff face.
Sales Associate
TJX WINNERS
08.2020 - 08.2021
- Provided exceptional customer service to a diverse group of customers at a busy department store
- Efficiently worked with the P.O.S system to check out customers and take care of any concerns they may face
- Maintained visual appeal of the store by arranging clothes and accessories on shelves and racks of the floor
- Provided style advice and encourage accessories and garments pairing for customers while they use fitting rooms
- Took care of stock recovery and store visuals after all customers are checked out
- Warmly greeted customers and created a memorable shopping experience until they leave the store.
- Ensured all COVID-19 procedures are being carried out properly for customer and team safety.
M.O.D/Server/Bartender
THE HUMBER ROOM
12.2019 - 04.2020
- As manager of the day, led a team of 20 people to run the bistro smoothly
- Served a wide range of guests including students, professors, senior administrators and local business leaders
- Upheld fine dining standards in a 100-seat, student run bistro
- Greeted guests with warm, positive attitude and created exceptional and memorable dining experience
- Worked efficiently with the P.O.S system
- Cultivated warm relationships with regular customers.
- Explained menu selections and recommended food and wine pairings to customers
- Meticulously maintained cleanliness in the restaurant before, during and after operation.
Education
DIPLOMA - Hospitality - Hotel Management and Restaurant Operations
HUMBER INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
Skills
- POS software's Proficiency
- Trustwave: PCI Requirements Overview for IT Professionals
- OTEC - Service Excellence
- Smart Serve Ontario
- Basics FST – TrainCan
- Microsoft Office Suite
- Bilingual
- Customer Service
- Motivational Leadership
- Teamwork and Problem-solving
- Retail Management
- Staff Training/Coaching
- Visual Merchandising Understanding
- KPI analysis
- Revenue Generation
Timeline
Department Lead/Keyholder
MUJI CANADA LIMITED
08.2021 - Current
Sales Associate
TJX WINNERS
08.2020 - 08.2021
M.O.D/Server/Bartender
THE HUMBER ROOM
12.2019 - 04.2020
DIPLOMA - Hospitality - Hotel Management and Restaurant Operations
HUMBER INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING
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