Linh Hoang (Lillian)
Toronto,ON
Summary
- Knowledgeable Optometry Assistant/Receptionist with 2 years of experience balancing medical responsibilities and office management for optometric practice. Strong clinical skills combined with excellent communication abilities consistently resulting in satisfied customers. Skilled in use of optometry equipment.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Optometric Assistant/Front Desk Receptionist
Dr Duc N.Le & Associates
Toronto, ON
01.2022 - Current
- Pretested patients performing the ocular tests, visual acuities, intraocular pressure checks before being seen by the doctor
- Explained processes and operated equipment for Refraction, Peripheral visual field, Intraocular pressure measurement, OCT, Ultra Visual Field testing.
- Communicated through fax, letters, family doctor referrals, and other means to other government report about patients
- Organized, scanned, and edited recorded patient information, history perform pre-screenings record prescriptions file patient charts on iFile, and File Centre program.
- Worked closely with maintaining patient records customer service, multi-phone line fax machine front and back office.
Manager Assistant
Liuyishou Hotpot Inc
Toronto, ON
12.2021 - 04.2023
- Provided expectational customer service, ability to remain calm and professional in a fast-paced work environment
- Trained on POS Programming, Sales Input, Restaurant Tech (Clover/SW), F&B operations
- Prepared and maintain a positive working culture and engaged team with practicing Mandarin speaking.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Order Fulfillment Specialist/ Client Support
Fuwa Fuwa Japanese Pancakes
Toronto, ON
08.2020 - 12.2021
- Coordinated and monitor international shipment from origin to destination, ensuring compliance with regulations, customer requirements and company policies
- Prepared and process documentation related to international shipping, including bills of landing, customer declaration and other require documents
- Worked with carries, agents, and other service providers to negotiate rates, select routes, and arrange transportation for goods
- Assisted franchise and third parties with inquired as required by email or phone.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Project Coordinator
Enactus George Brown
11.2019 - 08.2020
Marketing and Business Development Coordinator
Udon Kitanoya
10.2019 - 08.2020
Shift Supervisor
Coco Fresh Juice and Tea
09.2017 - 12.2019
Marketing and Communication Coordinator
YAN TV
04.2015 - 11.2016
Education
Diploma - Logistic and Supply Chain Management
George Brown College
01.2019 - 01.2022
Diploma - Hospitalityy Culinary, and Catering Management
George Brown College
01.2017 - 12.2019
Certificate - ESL Pathways
George Brown College
12.2016 - 09.2017
International Business
Ho Chi Minh City Open University
01.2012 - 04.2015
Skills
Strong Client Relations
Exceptional Communication skills
Trusted key holder
Computer Skills
Experience in business administration, supply chain management or relevant fieldsOrganization and Time Management
Problem-Solving
Certification
OHIP Schedule of Benefits September 2023
Timeline
OHIP Schedule of Benefits September 2023
07-2023
CSPTraining - 2022
10-2022
Google Project Management, Liuyishou Hotpot - 2022
09-2022
Optometric Assistant/Front Desk Receptionist
Dr Duc N.Le & Associates
01.2022 - Current
Manager Assistant
Liuyishou Hotpot Inc
12.2021 - 04.2023
Order Fulfillment Specialist/ Client Support
Fuwa Fuwa Japanese Pancakes
08.2020 - 12.2021
Project Coordinator
Enactus George Brown
11.2019 - 08.2020
Marketing and Business Development Coordinator
Udon Kitanoya
10.2019 - 08.2020
Diploma - Logistic and Supply Chain Management
George Brown College
01.2019 - 01.2022
Shift Supervisor
Coco Fresh Juice and Tea
09.2017 - 12.2019
Diploma - Hospitalityy Culinary, and Catering Management
George Brown College
01.2017 - 12.2019
Certificate - ESL Pathways
George Brown College
12.2016 - 09.2017
Marketing and Communication Coordinator
YAN TV
04.2015 - 11.2016
International Business
Ho Chi Minh City Open University
01.2012 - 04.2015