Lingyan (Maggie ) He
Surrey,British Columbia
Summary
A dynamic job seeker with 2 years of administration and customer service experience. Demonstrated expertise in managing multiple tasks simultaneously, ensuring efficient office operations, and supporting senior executives. Dare to accept challenges and hope to produce personal value in new fields.
Overview
15
15
years of professional experience
Work History
Dental Receptionist
Lotus Smile Dental Office
11.2022 - Current
- Checked patients in, answered phone calls and emails, provided excellent customer services and addressed patients’ concerns or questions
- Experienced with ClearDent software as well as dental office operations: booking, rescheduling, and confirming appointments
- Communicated with labs to arrange pick-up for patients’ cases
- Processed dental claims and all payments, handled daily reconciliation of cash/receipt
- Communicated with insurance companies regarding pre-determinations, claim status and accounts receivables.
- Ensured good communication with patients, handled challenging situations diplomatically and respectfully, and efficiently resolved issues.
Volunteer in Admin Department
Frog Hollow Neighbourhood House
04.2024 - Current
- Welcomed people, answered the office line, introduced programs and services, forwarded clients to the program staff
- Photocopied, scanned, and faxed documents, assisted in placing printer service requests
- Received and distributed mails, took care of stuff drop-off and pick-up
- Made coffee, assisted in arranging coffee supplies restock and storage
- Assisted in ordering janitorial supplies, received delivery, checked inventory, and monitored usage
- Assisted in arranging room-booking for meetings, and helped with staff meeting and house event preparation.
On-camera News Reporter & Video Editor
Anhui TV Station of China
01.2010 - 09.2022
- Responded to breaking news quickly and accurately, reported live from the scene
- Generated compelling and original story ideas, did appropriate research before interview
- Reached out and talked to new people in different fields to conduct interviews
- Wrote news stories, edited videos to produce television news stories for TV channels
Education
Bachelor of Biological Sciences -
Anhui University
Hefei, Anhui ProvinceQualification of Early Childhood Education Assistant -
Capital College
Richmond, BC03.2023
Skills
- Administration
- Customer Service
- Negotiation
- Bilingualism
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Volunteer in Admin Department
Frog Hollow Neighbourhood House
04.2024 - Current
Dental Receptionist
Lotus Smile Dental Office
11.2022 - Current
On-camera News Reporter & Video Editor
Anhui TV Station of China
01.2010 - 09.2022
Bachelor of Biological Sciences -
Anhui University
Qualification of Early Childhood Education Assistant -
Capital College
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