Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Lingkai Ni

Los Angeles

Summary

Dynamic server with extensive experience at Haidilao, excelling in customer service and order management. Proven ability to enhance guest experiences through personalized menu recommendations and upselling techniques. Skilled in POS systems and maintaining high food safety standards, fostering a welcoming atmosphere that encourages repeat visits.

Overview

3
3
years of professional experience

Work History

Server

Haidilao
Century City
08.2024 - Current
  • Greet and seat guests in a fast-paced, high-volume environment, maintaining a welcoming and professional demeanor at all times
  • Provide detailed menu explanations and personal recommendations tailored to guest preferences, including hot pot soup bases, premium meats, and sauce combinations
  • Coordinate and deliver personalized birthday celebrations and surprise service moments, including dessert plating, song performances, and guest engagement
  • Handle multi-table sections (up to 5 tables during peak hours), efficiently managing order-taking, food running, refills, and special requests
  • Ensure high standards of cleanliness and presentation in the dining area, including condiments, utensils, and tabletop maintenance
  • Collaborate with team members including bussers, hosts, and kitchen staff to guarantee smooth service flow and guest satisfaction
  • Regularly serve non-Chinese guests by adapting communication styles to accommodate cultural and language differences
  • Trained in upselling, pacing courses, allergy awareness, and using POS systems (e.g., Aloha or in-house systems)

Server

Vatin
Rosemead
07.2022 - 12.2023
  • Sole front-of-house staff responsible for all customer service operations in a small, high-turnover skewer restaurant
  • Managed greeting, seating, order-taking, food running, and payment handling for the entire restaurant during solo shifts
  • Provided personalized menu guidance and skewer recommendations, including spice levels and drink pairings
  • Maintained cleanliness and readiness of all tables, condiment stations, and drink areas throughout service
  • Communicated directly with the kitchen to ensure food timing, special requests, and order accuracy
  • Balanced dine-in and takeout orders efficiently while ensuring guests received attentive and timely service
  • Built strong rapport with regular customers and helped create a friendly, casual dining atmosphere

Education

High School Diploma -

Mark Keppel High School
Alhambra
05-2024

Associate of Science - Business Economics

Pasadena City College
Pasadena, CA

Skills

  • Customer service
  • Order management
  • POS systems
  • Menu knowledge
  • Upselling techniques
  • Food safety

Affiliations

  • Violinist, Pasadena Youth Symphony Orchestra (2019–2022)
    – Participated in regular rehearsals, seasonal concerts, and community outreach performances
    – Performed as part of an ensemble at venues including Carnegie Hall (New York, 2022)
  • Volunteer at school cultural events and food booths

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Elementary

Accomplishments

  • Employee of the Month – Haidilao Century City (January 2025)
  • Recognized for Excellent Customer Service during Lunar New Year Rush at Haidilao

References

References available upon request.

Timeline

Server

Haidilao
08.2024 - Current

Server

Vatin
07.2022 - 12.2023

High School Diploma -

Mark Keppel High School

Associate of Science - Business Economics

Pasadena City College

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Lingkai Ni