Ling-Chun Hsieh
Taichung,Taiwan
Summary
Professional business leader with strong track record in customer relationship maintenance, driving performance, and enhancing profitability. Adept at marketing development, strategic planning, and process improvement, with focus on collaborative team management and adaptability to changing needs. Known for effective communication, problem-solving abilities, and commitment to achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Foreign Business Manager
Diamond Ship Co., Ltd.
06.2020 - 06.2025
- Led cross-functional teams to streamline operations and enhance business processes.
- Developed and implemented strategic plans to optimize resource allocation and improve performance.
- Analyzed market trends to inform decision-making and drive growth initiatives.
- Manages 38% of the company's total revenue, primarily responsible for key account management and international supply chain development.
- Successfully secured long-term contracts, increased pricing margins, and stabilized annual revenue of tens of millions.
- Led the fleet's catering procurement, offshore wind farm supply, and overseas vessel delivery, improving cross-team coordination efficiency.
- Established customer SOPs, internal audits, and personnel management systems, strengthening departmental operational standardization.
- Haves practical experience in new development and exhibition participation in Singapore, Japan, and China.
- Build global supply chain with local supply and set up the cooperation relationship.
Sales Person
DAISO PROPERTY MANAGEMENT CONSULTING CO., LTD.
11.2019 - 05.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Manager
Nomedy Creative Marketing Company
01.2017 - 04.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-term client relationships through excellent customer service and consistent followups.
- Trained junior staff members on best practices in actual operation, fostering a culture of continuous improvement.
- Improved supplier relationships through solve problem quickly and open communication channels.
Salesperson
Nomedy Creative Marketing Company
01.2014 - 12.2016
- Established and maintained relationships with customer to foster collaboration and other activities.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, social media and in-person inquiries.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tour Guide
Nomedy Travel Agency
06.2009 - 12.2013
- Conducted customer feedback sessions, implementing improvements based on insights to elevate overall satisfaction ratings.
- Maintained up-to-date knowledge of local events and attractions, recommending must-see sights to tour participants.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Education
Bachelor in Applied English - Applied English Department
National Chin-Yi University of Technology
Taichung, Taiwan 06.2013
Skills
- Microsoft office(Word、Excel、Power Point)
- Process improvement
- Consulting
- Staff management
- Documentation and reporting
- Business development and management
- Customer relationship and service management
- Sales and marketing
- Team building and leadership
- Partnership development
- Team leadership
Accomplishments
- After being promoted to manager, consistently maintained the Sales Department’s contribution at 66–85% of total company revenue, with a gross profit share peaking at 79%
- Achieved annual gross profit growth of nearly seven figures, raising the gross profit margin to 16.05% in 2024, the highest in four years
- Drove department revenue to exceed NT$72 million in 2023, setting a new company record
- Established SOPs and implemented large-scale contract and bidding strategies, strengthening departmental profitability and operational stability
LANGUAGE ABILITY
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Certification
TOEIC 710 score
CPR Certificate
English input - 40/min
Chinese input- 35/min
Timeline
Foreign Business Manager
Diamond Ship Co., Ltd.
06.2020 - 06.2025
Sales Person
DAISO PROPERTY MANAGEMENT CONSULTING CO., LTD.
11.2019 - 05.2020
Sales Manager
Nomedy Creative Marketing Company
01.2017 - 04.2019
Salesperson
Nomedy Creative Marketing Company
01.2014 - 12.2016
Tour Guide
Nomedy Travel Agency
06.2009 - 12.2013
Bachelor in Applied English - Applied English Department
National Chin-Yi University of Technology