Linesh Ladha
Sales Professional
Scarborough,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
6
6
Languages
Work History
Shift Leader
SoftMoc
Toronto, ON
11.2022 - Current
- Collaborated with team members to exceed weekly sales goals by 30%.
- Consistently exceeded monthly sales quota by 20%, generating $10,000 in revenue per month.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained 95% customer satisfaction score by actively engaging with customers and providing personalized shopping experiences.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed cash and credit card transactions accurately using POS software.
Senior Sales Associate
7-Eleven
Toronto, ON
05.2022 - Current
- Used POS systems to process sales transactions, confirm pricing and manage inventory
- Successfully closed 30% of upsell opportunities resulting in $20,000 increase in revenue.
- Maintained conversion rate of 25% by effectively presenting products and addressing customer concerns
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Memorized store layout and product locations to quickly direct customers.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Bank Teller
Yes Bank
Jodhpur, India
09.2021 - 12.2021
- Maintained books including bank statements, transactions, and all receipts, Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Generated an average of 10 referrals per week for credit card and loan products, resulting in 20% increase in sales.
- Managed up to $10,000 in cash transactions per day with 100% accuracy, consistently balancing cash drawer within 0.5% margin of error.
- Logged cashier's checks and other transactions to maintain accurate account records
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Sales Associate / Cashier
D-Mart
Jodhpur, India
02.2021 - 08.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Carried out supervisory activities as outlined in organizational policies., Maintained up-to-date knowledge of all retail promotions
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
Assistant Supervisor
Kamla Food Industries
Jodhpur, Rajasthan
07.2020 - 02.2021
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked with management team to implement proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Captured 15% market share within a highly competitive industry by building strong relationships with clients and consistently exceeding sales targets.
Education
Diploma - Financial Planning
Centennial College
Toronto, ON 01.2023 - Current
Diploma - Marketing Management
Seneca College of Applied Arts And Technology
North York, ON 01.2022 - 09.2022
BBA - Business Administration
Jai Narain Vyas University
Jodhpur, Rajasthan 07.2017 - 07.2020
High School Diploma -
St. Annes Sen. Sec. School
Jodhpur, India 04.2004 - 04.2017
Skills
Telemarketing expertise
Client Service
Safety processes and procedures
Cash Handling
Account management
Sales expertise
Dependable and Responsible
Organization and Time Management
Critical Thinking
Decision-Making
Daily workflows
Links
https://linkedin.com/in/linesh-ladha-2202a0220/
Timeline
Diploma - Financial Planning
Centennial College
01.2023 - Current
Shift Leader
SoftMoc
11.2022 - Current
Senior Sales Associate
7-Eleven
05.2022 - Current
Diploma - Marketing Management
Seneca College of Applied Arts And Technology
01.2022 - 09.2022
Bank Teller
Yes Bank
09.2021 - 12.2021
Sales Associate / Cashier
D-Mart
02.2021 - 08.2021
Assistant Supervisor
Kamla Food Industries
07.2020 - 02.2021
BBA - Business Administration
Jai Narain Vyas University
07.2017 - 07.2020
High School Diploma -
St. Annes Sen. Sec. School
04.2004 - 04.2017