Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Linesh Ladha

Scarborough,Ontario

Summary

Highly experienced Customer Service Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Softmoc.Inc
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.

Sales Associate

7 - Eleven
05.2022 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Bank Teller

Yes Bank
09.2021 - 12.2021
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Sales Associate/Cashier

DMart
02.2021 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Assistant Supervisor

Kamla food industries
07.2020 - 02.2021
  • Maintain Company Records
  • Coordinate with clients and assist them with document correction
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Delegated tasks to team members according to individual strengths
  • Tracked company inventory and noted item shortages for future product orders
  • Organized workflow tasks to prevent downtime and production gaps.
  • Supported Supervisor by preparing production reports and collating quality documentation.

Education

Diploma - Marketing Management

Seneca College
Toronto, ON
09.2022

Bachelor's Degree - Business administration

Jai Narain Vyas University
Jodhpur, Rajasthan, India
11.2020

High School Diploma -

St. Annes Sen. Sec. School
Jodhpur, Rajasthan, India
03.2017

Skills

  • Time Management
  • Educational Sales
  • Customer Service
  • Cash Handling
  • Sales Trends
  • Product Recommendations
  • Membership Sales
  • Teamwork and Collaboration
  • Sales Expertise
  • Upselling Techniques
  • Information Processing
  • Complex Information Interpretation
  • Excellent Communication Skills
  • Building Customer Relationships and Loyalty
  • Upselling Strategies
  • Merchandising and Display
  • Item Ticketing and Pricing
  • Computer Proficiency and Microsoft Office

Accomplishments

  • Digital Marketing
  • Time Management
  • Social Media
  • Management
  • Confidence
  • Leadership
  • Multitasking


Certification

Excel: Introduction to Formatting

Inbound Marketing Certified

Inbound Sales Certified

Excel: Advanced Formatting Techniques (365/2019)

Telling a story with Adobe Spark

Hootsuite Platform Certification

Social Marketing Certification

Timeline

Customer Service Representative

Softmoc.Inc
11.2022 - Current

Sales Associate

7 - Eleven
05.2022 - Current

Bank Teller

Yes Bank
09.2021 - 12.2021

Sales Associate/Cashier

DMart
02.2021 - 09.2021

Assistant Supervisor

Kamla food industries
07.2020 - 02.2021

Diploma - Marketing Management

Seneca College

Bachelor's Degree - Business administration

Jai Narain Vyas University

High School Diploma -

St. Annes Sen. Sec. School

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Linesh Ladha