Lindy Coelho
8644 Acacia Dr
Summary
Dynamic Customer Solutions Specialist with extensive experience at U.S. Bank, excelling in customer service and operational efficiency. Proven ability to enhance team productivity through collaboration and training. Skilled in analyzing customer feedback to drive process improvements, ensuring high satisfaction levels while maintaining compliance with banking regulations.
Overview
22
22
years of professional experience
Work History
Customer Solutions Specialist
U.S. Bank
03.2020 - 05.2023
- Assisted customers in identifying and resolving product issues through effective communication.
- Collaborated with team members to enhance customer service processes and support initiatives.
- Developed knowledge of product features to provide accurate information to customers.
- Documented customer feedback and identified common concerns for process improvement discussions.
Assistant Manager
U.S. Bank
06.2018 - 03.2020
- Assisted in developing and implementing operational strategies to enhance team productivity.
- Coordinated training sessions for new hires, fostering a collaborative work environment.
- Monitored daily operations, ensuring adherence to company policies and quality standards.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Banker
U.S. Bank
04.2013 - 06.2018
- Managed client relationships, ensuring high levels of satisfaction and trust.
- Executed financial transactions accurately, adhering to compliance regulations and policies.
- Analyzed customer financial data to provide tailored banking solutions.
- Collaborated with team members to enhance service delivery and operational efficiency.
Teller Supervisor
U.S. Bank
09.2006 - 04.2013
- Supervised daily operations of teller staff, ensuring adherence to policies and procedures.
- Trained new employees on customer service protocols and operational efficiency.
- Analyzed transaction trends to identify opportunities for process improvements.
- Coordinated schedules to optimize workforce productivity and service delivery.
Teller
U.S. Bank
07.2001 - 09.2006
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Managed cash drawer, balancing funds and resolving discrepancies promptly.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Trained junior tellers on operational procedures and best practices for transaction handling.
Education
High School Diploma -
John F. Kennedy High School
La Palma, CASkills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking
Timeline
Customer Solutions Specialist
U.S. Bank
03.2020 - 05.2023
Assistant Manager
U.S. Bank
06.2018 - 03.2020
Banker
U.S. Bank
04.2013 - 06.2018
Teller Supervisor
U.S. Bank
09.2006 - 04.2013
Teller
U.S. Bank
07.2001 - 09.2006
High School Diploma -
John F. Kennedy High School