Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Lindsy Thai

Saskatoon,SK

Summary

Dynamic professional with a proven track record at Maritz Research Inc., adept in data entry and client engagement. Leveraged exceptional interviewing and customer service skills to enhance candidate experience and operational efficiency. Excelled in a fast-paced environment, demonstrating adaptability, critical thinking, and a commitment to continuous improvement. Naturally engages with authenticity and professional assertiveness when interacting with all different types of people whether it be on professional or personal terms striving to always provide space for a warm, inviting, and relatable customer service and staff experience. I have recieved outstanding performance comments, cash tips, and references from various establishments where I have been employed for my impressionable performances where I have exceeded professional standards and pleasurable customer experiences in multiple previous job positions.

Work History

Interviewer

Maritz Reasearch Inc.
  • Conducted interviews with participants to assess their American Express customer service experience.
  • Conducted phone interviews to assess candidates based in remote locations.
  • Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
  • Increased candidate engagement by conducting thorough and personable interviews.
  • Developed strong rapport with candidates, fostering open communication and trust during interviews.
  • Evaluated candidate responses using a structured scoring system, ensuring objective decision-making during the selection process.
  • Updated and maintained accurate records of candidate evaluations and interview outcomes in applicant tracking system.

Front Desk Receptionist/Server

Confederation Inn
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Confirmed appointments, communicated with clients, and updated client records.

Laborer

Geransky's Moving & Storage
  • Loaded, unloaded, and moved material to and from storage and residential areas in and out of Saskatoon.
  • Occasional deliveries to other provinces in Canada.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.

Server

Dinos Bar & Grill
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Housekeeper

Days Inn Hotel
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.

Server/Bartender

The Capitol Lounge
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Booking/Filling Assistant

Precision Builders Ltd.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Bolstered office security measures, updating and enforcing policies for handling confidential information.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

GED -

Saskatchewan Polytechnic Institute
Saskatoon
05.2024

Skills

  • Data Entry
  • Interviewing Clients
  • Data Collection
  • Customer Service and Assistance
  • Motivational Skills
  • Empathy Display
  • Client Engagement
  • Assertiveness
  • Open-mindedness
  • Persuasion Techniques
  • Recordkeeping
  • Body Language Awareness
  • Client interaction
  • Problem-Solving
  • Detail Oriented
  • Following Direction
  • Microsoft Office
  • Customer Service
  • Computer Skills
  • Team Collaboration
  • Active Listening
  • Customer Engagement
  • Team Leadership
  • Payment Processing
  • Creative Thinking
  • Phone and Email Etiquette
  • Flexible Schedule
  • Telemarketing
  • Script Reading
  • Quick-learning
  • Time Management
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Critical Thinking
  • Adaptability and Flexibility
  • Discretion and Confidentiality
  • Self Motivation
  • Conflict Resolution
  • Goal Setting
  • Analytical Thinking
  • Complex Problem-Solving
  • Continuous Improvement

Languages

English
Native or Bilingual

References

Available upon request.

Timeline

Interviewer

Maritz Reasearch Inc.

Front Desk Receptionist/Server

Confederation Inn

Laborer

Geransky's Moving & Storage

Server

Dinos Bar & Grill

Housekeeper

Days Inn Hotel

Server/Bartender

The Capitol Lounge

Booking/Filling Assistant

Precision Builders Ltd.

GED -

Saskatchewan Polytechnic Institute

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Lindsy Thai