Lindsy McLean
Elkford
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining cleanliness, consistently exceeding expectations and fostering loyalty. Committed to upholding high standards and optimizing team performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier/sandwich Maker
Esso Gas Station
01.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Janitorial
Bearspaw
07.2019 - 10.2021
- Facilitated a clean and comfortable work environment by overseeing janitorial services, scheduling regular deep cleanings, and addressing maintenance requests in a timely manner.
- Collaborated with janitorial staff, ensuring timely completion of cleaning tasks for optimal facility conditions.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Contributed to a positive work environment by actively supporting fellow janitorial staff members and maintaining a strong work ethic.
- Maintained safe work environments through adherence to regulatory requirements and industry best practices for janitorial services.
- Maintained a clean, organized environment through diligent oversight of janitorial staff and adherence to strict sanitation protocols.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Upheld excellent standards in cleanliness and appearance, performing daily janitorial duties as required.
Sandwich Maker
SUBWAY®Restaurants
01.2019 - 04.2019
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
Supervisor
Tim Hortons
12.2015 - 04.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Hairdressing
College of The Rockies
Cranbrook, BC06.2015
High School Diploma -
Elkford Secondary School
Elkford, BC06.2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Order taking
- Cash register systems
- Product restocking
Languages
English
Professional Working
Timeline
Cashier/sandwich Maker
Esso Gas Station
01.2023 - 04.2023
Janitorial
Bearspaw
07.2019 - 10.2021
Sandwich Maker
SUBWAY®Restaurants
01.2019 - 04.2019
Supervisor
Tim Hortons
12.2015 - 04.2017
Hairdressing
College of The Rockies
High School Diploma -
Elkford Secondary School
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