Lindsey Stevens
San Diego
Summary
Dynamic Technical Account Manager skilled in consultative sales and customer relationship management, fostering strong client connections to drive growth. Adept at cross-functional collaboration, enhancing service delivery, and improving outcomes for enterprise clients. Eager to join an organization where I can contribute to customer success and continue to grow both personally and professionally.
Overview
5
5
years of professional experience
Work History
Technical Account Manager
Insight Global
03.2022 - Current
- Personally generated $500,000 in revenue in 2024, successfully elevating 2 of my accounts into the top 10 revenue-producing accounts in San Diego.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Engaged with executive stakeholders for continuous improvement and increased market share.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Helped customers improve results by recommending changes focused on maximizing technological advancement through specialized resources.
- Prospected new companies and stakeholders to identify and acquire new service users.
- Collaborated with internal Professional Services, Contracts, Legal, Strategic Accounts, and International Delivery teams to provide creative and effective solutions for clients.
- Specialized in resourcing solutions for Enterprise Software Delivery, Enterprise AI Adoption, Quality Assurance, and IT Architecture.
Lead Staffing Coordinator
Ernest Health
10.2021 - 01.2022
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation.
- Developed and facilitated new-hire orientations.
- Reduced risks by enforcing compliance with federal, state & local employment laws and regulations.
- Assisted with personnel records management to support recordkeeping accuracy.
Public Policy and Legislative Affairs Consultant
America's Service Commissions
03.2020 - 10.2021
- Liaised with federal and local representatives to create a comprehensive constituent lobbying strategy, resulting in a 30% increase in engagement.
- Collaborated with internal teams to define and implement marketing and crowdfunding strategies through email and social media platforms.
- Wrote and designed a public policy publication for federal service programs, generating 3 million online clicks and receiving promotion from several U.S. congressmen.
Education
Bachelor of Arts - International Relations
Loyola Marymount University
Los Angeles, CA05-2021
Skills
- Technical sales
- Time management
- Self motivation
- Customer relationship management
- Consultative sales techniques
- Cross-functional team collaboration
- Effective communication
- New customer prospecting
- Contract preparation
- CRM software
- Sales presentations
- Attention to detail
Timeline
Technical Account Manager
Insight Global
03.2022 - Current
Lead Staffing Coordinator
Ernest Health
10.2021 - 01.2022
Public Policy and Legislative Affairs Consultant
America's Service Commissions
03.2020 - 10.2021
Bachelor of Arts - International Relations
Loyola Marymount University
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