Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lindsey Southwell

Sioux Lookout

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Bearskin Airlines / Perimeter Aviation LP
06.2019 - Current
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, helping customers make informed decisions.
  • Handled disruptions such as denied boarding, and delayed or cancelled flights calmly and professionally while finding alternative solutions for affected passengers.
  • Cross-trained as a call center representative in the reservations department and provided exceptional customer support while managing high call volumes.
  • Trained new personnel regarding company operations, policies and services.

Travel Information Center Assistant

Sioux Lookout Chamber Of Commerce
06.2018 - 12.2018
  • Maintained up-to-date knowledge of local businesses and services and provided information and recommendations to visitors of the travel information center.
  • Sold gift shop merchandise and completed customer transactions efficiently.
  • Assisted the Sioux Lookout Chamber of Commerce with marketing and organizing events such as the Northwest Farmers Markets and the Home, Trade, and Craft Show.
  • Maintaining relationships with commerce members by facilitating positive transactions, and ensuring any concerns had by commerce members were brought to the attention of management with recommendation for solution.

Education

Bachelor of Arts - Women's And Gender Studies

University of Winnipeg
Winnipeg, MB

High School Diploma -

Queen Elizabeth District High School
Sioux Lookout, ON
06.2018

Skills

  • Problem Resolution
  • Detail Oriented
  • Critical Thinking
  • Excellent interpersonal skills
  • Airline Policies Knowledge
  • Staff Training
  • Knowledge in Reservation Software (AmeliaRes)

Accomplishments

Successfully completed a 6-month volunteer program focused on bringing young people together and empowering them to create social change through advocacy and sustainability. During this time, I:

  • Volunteered at Ability4Good in Calgary, AB. My tasks were to assist with day-to-day programming and to create a curriculum for future volunteers to follow.
  • Volunteered at Centre Ozanam in Quebec City, QC, a local thrift shop. My tasks were to assist the store manager with inventory management by sorting, pricing, and stocking the donated items.
  • Assisted with special events and programs throughout the experience alongside fellow volunteers.
  • Actively participated Katimavik's Truth and Reconciliation learning curriculum.

Timeline

Customer Service Agent

Bearskin Airlines / Perimeter Aviation LP
06.2019 - Current

Travel Information Center Assistant

Sioux Lookout Chamber Of Commerce
06.2018 - 12.2018

Bachelor of Arts - Women's And Gender Studies

University of Winnipeg

High School Diploma -

Queen Elizabeth District High School

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Lindsey Southwell