Lindsey Rodriguez
Crescent City
Summary
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Member Service Representative
United Indian Health Services
04.2024 - Current
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Checked patient insurance, demographic, and health history to keep information current.
Customer Service Representative
NIC Industries
06.2019 - 12.2022
- Handling incoming calls daily with duties including signing up new customers, retrieving customer data, presenting relative product information and directing sales calls
- Memorize the entire line of company products and services
- Provided basic technical support
- Remained courtesy and calm, even during moments of customer dissatisfaction
- Covered front desk as needed
Front Desk Agent
Lucky 7 Hotel
05.2018 - 01.2019
- Made accommodations and travel arrangements for visitors
- Answered customer telephone calls promptly and appropriately
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
- Issued room keys to guests upon check-in and answered questions regarding how to use them properly
- Took reservations over the phone, in person and via computer for guests and provided confirmations
- Collected deposits, fees and payments
Softlines/Cashier
Sears
01.2018 - 03.2018
- Entered all sales into the cash register to ensure purchases were accurately recorded
- Followed standardized procedures for issuing cash refunds
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner
- Performed sales transactions in a timely fashion
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Cleaned and organized the store, including the checkout desk and displays
- Priced merchandise, stocked shelves and took inventory of supplies
- Operated a cash register for cash, check and credit card transactions
Courtesy Clerk
Albertsons
05.2016 - 12.2017
- Returned unwanted items to correct store locations and placed them in an attractive manner
- Answered customer questions with friendly and knowledgeable responses
- Helped customers take merchandise out of the store and loaded items into vehicles
- Bagged customer items in an efficient manner using proper techniques to protect delicate items and separate different groups of merchandise
- Maintained cleanliness and presentation of the stock room and production floor
- Cleaned and organized the store, including the checkout desk and displays
Education
High School Diploma -
Crater High School Of Health And Public Services
Central Point, OR01.2018
Skills
- Hospitality
- Bilingual capability
- Problem-solving skills
- Conflict resolution
- Decision-making abilities
- Call center experience
- Teamwork and collaboration
- Time management
- Customer support
- Follow-up skills
- Product knowledge
Professionalreferences
- Merlin Goodlin, Hotel Manager, Lucky 7 Casino and Hotel, (707) 487-7777
- Sarah Streeter, Co-Worker, Lucky 7 Hotel and Casino, (541) 254-0577
- Mike Beugli, Sears Manager, Sears, (541) 210-5797
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
United Indian Health Services
04.2024 - Current
Customer Service Representative
NIC Industries
06.2019 - 12.2022
Front Desk Agent
Lucky 7 Hotel
05.2018 - 01.2019
Softlines/Cashier
Sears
01.2018 - 03.2018
Courtesy Clerk
Albertsons
05.2016 - 12.2017
High School Diploma -
Crater High School Of Health And Public Services
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