Lindsey Mathias
Calgary,Canada
Summary
Motivated and customer focus library professional with over two years of experience at the Calgary Public Library. Passionate about creating inclusive, welcoming spaces and helping patrons access information technology and community resources demonstrates strong proficiency in Microsoft Office (Word, Excel, Outlook) and a high level of confidence, supporting a wide range of digital tools and technologies. Seeking opportunities to further grow within library services and contribute to meaningful community engagement.
Overview
2
2
years of professional experience
Work History
Library Experience Guide
Calgary Public Library
Calgary, AB
03.2026 - Current
- Assisted patrons in navigating library resources, ensuring effective access to information.
- Developed and maintained relationships with local organizations to promote library services.
- Collaborated with team members to refine program delivery and improve user experience.
- Provide personalized support to patrons, helping them navigate library services, digital resources, and community programs.
- Lead patron, interactions, and resolve inquires efficiently, improving overall customer satisfaction.
- Mentor and support new staff for volunteers on service standards and library systems.
- Promoting digital literacy by assisting with computers, printing, and online tools.
- Handling complex service situations with professionalism and problem-solving skills.
- Demonstrates proficiency in Microsoft Word, Excel and Outlook to assist patrons with document creation, formatting email set up and basic file management.
- Troubleshoot and support a range of public technology, scanners and all online systems improving patriot access to digital services and resources.
Library Experience Assistant
Country Hills
Calgary, AB
12.2023 - 03.2026
- Processing, shelving, and organizing library materials according to Library standards;
- Supporting branch operational needs, including room and program set-up and takedown;
- Assisting members indirectly, by connecting them with others who can assist them, and directly by sharing basic information about Library services and programs, and being attentive and responsive to the needs and expectations of Library users.
- Making sure the goals and visions of the library are met.
- Delivered front-line customer service to a high volume of patrons in a fast-paced public environment.
- Assisted in circulation tasks including check-ins, holds, and account support.
- Maintained organized, accessible library spaces and collections.
- Supported daily operations and contributed to a welcome, and inclusive environment
- Helped patrons with basic and library services
Education
Bachelors - Criminal Justice
Mount Royal
05.2026
High School - undefined
Father Lacombe High School
Calgary, AB05.2023
Skills
- Excellent Customer Service
- Digital Literacy & Technology Support (Microsoft Word, Excel, & Technology Support)
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Cross-Functional Team Collaboration
- Advanced Digital Support
- Time Management & Multitasking
- Team Collaboration & Support
- Adaptability in Fast-Paced Environments
- Attention to Detail & Organization
- Public Service & Community Engagement
- Technical Troubleshooting (computers, printers, online systems)
Languages
English
Native or Bilingual
Awards
I have an award for the Youth Cultural Ambassador Training.
Timeline
Library Experience Guide
Calgary Public Library
03.2026 - Current
Library Experience Assistant
Country Hills
12.2023 - 03.2026
High School - undefined
Father Lacombe High School
Bachelors - Criminal Justice
Mount Royal