Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LINDSEY MACTAGGART

Halifax,NS

Summary

Skilled Human Resources professional, with many years Implementation experience in private sector and federal government organizations. Strong addition to any team in need of a fast-learner and problem solver that can make an immediate impact on performance and team moral. Essential skills in collaboration, organization, critical thinking, change management, multitasking, and effective time management. Utilizing these skills to drive successful implementations. With a focus on teamwork and delivering results, dedicated to providing exceptional service and exceeding client expectations.

Overview

13
13
years of professional experience

Work History

Dayforce WFM Implementation Consultant

CERIDIAN CANADA
07.2021 - Current
  • Manage and execute entire implementation lifecycle including planning, discovery, design, configuration, and deployment of DayForce Core (HR) and WFM modules
  • Apply functional and technical expertise to effectively execute requirements definition, solution design, configuration, unit and integration testing, training and full deployment of Core (HR) and WFM modules
  • Responsible for execution of implementation plan and delivery of project milestones and deliverables
  • Assist and lead remote calls to troubleshoot, analyze and resolve issues that arise during implementation and go live phase for upgrades
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
  • Managed multiple implementations - interacting with multiple clients simultaneously
  • Ability to understand and develop relational databases

Workforce Now HR Implementation Specialist

ADP CANADA
08.2018 - 07.2021
  • Responsible for analyzing client's HR needs remotely or at client site to determine necessary product setup
  • Applied industry and product knowledge to optimize system configurations and product upgrades
  • Ensure client satisfaction and retention through timely solution delivery within client-defined timelines
  • Responsible for ensuring quality of all HR aspects of clients implementation
  • Supported clients through validation, testing and go live stages of HR product implementation.

Human Capital Management Consultant/ Client Services

ADP CANADA
08.2016 - Current
  • Supported clients various payroll needs via telephone
  • Worked with clients on dedicated basis to resolve complex account issues
  • Worked offline to assist with case management and complex programming
  • Provided assistance in de-escalating difficult client issues.

Client Service Representative/ Collections Officer

HALIFAX WATER
04.2015 - 04.2016
  • Created and implemented service interruptions for overdue accounts
  • Scheduled service appointments for technicians within 98th percentile for accuracy
  • Received top reviews in after-call feedback on creation of new accounts
  • Gained promotion within 10 months of employment before budgeting dissolved position
  • Effectively reconciled overdue accounts with positive customer service surveys.

Collections Officer/Low income Advocate

NOVA SCOTIA POWER INC
07.2014 - 05.2015
  • Consistently in the top performers on collection overdue balances
  • Scored highest employee review marks every month employed with NS Power
  • Created payment plans that fit individual client budgets, resulting in top client reviews amongst peers
  • Advised on government subsidies, community organizations to assist low income clients
  • Maintained above quota performance on processing of bill payments
  • Created and implemented scheduled service interruption plans for Nova Scotia.

Collections Officer

CANADA REVENUE AGENCY
08.2014 - 07.2014
  • Collected outstanding tax arrears both from individuals and businesses
  • Created payment plans for debtors who were unable to pay in full due to financial hardships
  • Used collection tools such as set-offs, garnishes, liens, and repossession to settle outstanding accounts
  • Assisted in conducting on-site property investigation to make contact, and to establish assets.

Human Resources Assistant

CANADA REVENUE AGENCY
05.2011 - 07.2013
  • Developed and implemented of ASEP Program (Aboriginal Student Employment Program)
  • Created documentation on recruitment strategies for new graduates that was utilized at federal level
  • Assisted in creating and distributing Official Languages documentation utilized throughout organization
  • Created employee roles and maintained existing roles using CAS system
  • Assisted in creation and implementation of new employee training.

Education

Bachelor of Commerce in Human Resources and Industrial Relations -

Saint Mary’s University
Halifax, NS
05.2019

Skills

  • Proficient in Microsoft office applications
  • Excellent communication skills, developed through experience in retail, customer service, collections
  • Flexible team player who prospers in fast paced working environments
  • Back Office configuration
  • Proficient in XML and SQL
  • Project Management
  • Process Analysis
  • Change Management
  • Solution Design
  • Excellent Organizational Skills

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Dayforce WFM Implementation Consultant

CERIDIAN CANADA
07.2021 - Current

Workforce Now HR Implementation Specialist

ADP CANADA
08.2018 - 07.2021

Human Capital Management Consultant/ Client Services

ADP CANADA
08.2016 - Current

Client Service Representative/ Collections Officer

HALIFAX WATER
04.2015 - 04.2016

Collections Officer

CANADA REVENUE AGENCY
08.2014 - 07.2014

Collections Officer/Low income Advocate

NOVA SCOTIA POWER INC
07.2014 - 05.2015

Human Resources Assistant

CANADA REVENUE AGENCY
05.2011 - 07.2013

Bachelor of Commerce in Human Resources and Industrial Relations -

Saint Mary’s University

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LINDSEY MACTAGGART