Experienced and hard-working customer service expert with proven skills in retail, management, and administration. Highly organized and punctual with great communication skills and multitasking abilities.
- Thoroughly trained in animal care for animals such as dogs, cats, small pets, birds, fish, and reptiles
- Helped guests find the right products and food for their purchases; rang through guests on POS
- Participated in daily store duties, such as cleaning, reorganizing and restocking, and fronting and facing
- In charge of receiving stock for both apparel and home; proceeded to security tag said items and prepare them for the Visual Merchandiser
- As a supervisor, some days were spent on the floor as a Customer Care Manager; welcoming guests, helping them find what they are looking for, creating outfit ideas, starting fitting rooms, ringing out on POS
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and ordering operations
- Vast product knowledge; helped guests find what they were looking for, provided suggestions, special ordered if what they wanted wasn't in store, rang through guests on POS
- Daily administration duties such as booking/checking in/cancelling appointments, writing and responding to emails, answering multi-line phone system and taking messages as needed, filing of important documentation in proper places
- Supported senior management in implementing and upholding store policies and procedures
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales
- Helped develop and consistently enforced top-notch customer service standards across departments
- Interviewed, hired, and trained new employees
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Daily administrative duties such as; booking/checking in/cancelling appointments, email and telephone duty, filing and organizing of important documents, assisting with schedule
- In charge of ordering and receiving each week and putting away products in proper places