Lindsey Holmes

• Chart changes on patient conditions and discuss concerns with supervising healthcare provider.

• Address patient care needs, collect vitals, dress wounds and manage catheters.

• Care for patient’s acute and chronic wounds by changing dressings and applying medicated compounds.

• Observe strict confidentiality and safeguard all patient-related information.

• Insert, care for and remove patient’s catheters and monitor fluid output.

• Assist with patients nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.

• Direct implementation of improved patient care and documentation methods and procedures to achieve quality objectives.

• Administer prescribed medication in a timely and safe manner.

• Collect biological specimens and package for laboratory transport to complete diagnostic tests.

• Examine and address lacerations, contusions and physical symptoms to assess and prioritize need for further attention.

• Provide care to meet the physical and emotional needs of the patient, carrying out the physician’s orders in a manner that ensures quality and patient safety.

• Provide effective communication to patient/family, team members, and other health care professionals.

• Experience as nurse supervisor overseeing nursing staff and handling admissions, discharges , and EHR record keeping.

• Maintain accurate and up to date knowledge of medical terminology and procedures.

• Prepared and administered vaccinations.

• Maintained accurate records and documentation.

• Provided patient education and reinforcement.

• Monitored and assessed patients post vaccination.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Demonstrated mastery of customer service call center script .
• Maintained accurate and up to date customer account records.

• Resolved customer complaints via email or phone.
• Managed customer accounts including notations for each encounter and maintaining up to date customer information.
• Provided accurate and up to date information by answering all customer inquiries.
• Upgraded or adjusted customer accounts per request by customer or upper management.
• Worked side by side with managers and assistant managers to ensure all department goals are met.
• Assisted with the establishment of accounts or account changes by way of processing payments or orders.
• Researched solutions and made decisions based on evaluation of customer needs and concerns.
• Maintained professional requirements of the job ,including, but not limited to, individual weekly goals.