Summary
Overview
Work History
Skills
References
Timeline
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Lindsey Hetherington

Carman,MB

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over 20 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Overview

17
17
years of professional experience

Work History

Receptionist Administrative Assistant

Carman Community Health Centre
Carman, Manitoba
05.2018 - Current
  • Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements
  • Set up and maintained physical and electronic filing systems
  • Guided administrative and professional staff through computer and software problems
  • Screened visitors and calls to minimize disruption for office personnel
  • Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations
  • Coordinated troubleshooting, maintenance and updates for office systems
  • Created agendas, took minutes and prepared documents for meetings
  • Trained office personnel in call etiquette, administrative procedures and to give customers and fellow staff consistent, knowledgeable support
  • Answered calls with a friendly and polite approach to ensure excellent customer service
  • Answered up to 60 calls per day in a fast-paced environment
  • Operated telephone switchboard of 12 employees and routed calls to the correct destination
  • Completed connections between callers, departments and professionals

Optometric Assistant

Carman Vision Services
Carman, MB
05.2008 - 06.2017
  • Used Visual Eyes software to process patient payments and update accounts
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Scheduled appointments for patients via phone and in person
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Assisted with technical treatments and entered information in patient records and charts
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files
  • Educated patients about medications, procedures and physician's instructions
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
  • Cleaned, restocked and prepared exam rooms and medical equipment
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues

Skills

  • Clear communication
  • Welcoming customers
  • CPR certification
  • Front desk management
  • Troubleshooting
  • Professional and polished presentation
  • Organization and efficiency
  • Multitasking and prioritization
  • Tech-savvy
  • Multitasking ability
  • Meticulous and organized

References

Dr. Douglas Holroyd

Maureen Lemky

Timeline

Receptionist Administrative Assistant

Carman Community Health Centre
05.2018 - Current

Optometric Assistant

Carman Vision Services
05.2008 - 06.2017

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Lindsey Hetherington