Lindsey Hernandez
Mississauga,ON
Summary
Highly-motivated and hard working professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have 15 years of experience and a proven knowledge of customer communications, retail management and sales. Looking to utilize my skills and learn new ones within your company.
Overview
14
14
years of professional experience
Work History
Store Manager
URBN Canada - Free People
Toronto , ON
11.2015 - 01.2024
- Acted as a brand representative reflective of the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
- Established store tactics and strategies to achieve operational performance and sales goals and increased FY 24' by 65% from $2.5mil to $4.5mil
- Built a strong internal bench, maintain a network of great candidates, hired exceptional people, and created personalized succession paths; facilitated thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
- Responsible for staff scheduling and payroll management
- Collaborated with key partners to lead timely and effective execution of visual priorities for the store; that interprets Home Office visual direction to impact store’s structure, merchandising and sales
- Utilized company tools to analyze business opportunities within product placement, outfitting, and stock levels
- Managed sales reports to track and analyze business; then communicate to home office on weekly, monthly and quarterly basis to determine weekly strategies, new objectives and to maximize sales
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed customer service operations including complaints resolution and dispute resolution.
Merchandise Manager
Forever 21
Toronto , ON
03.2015 - 11.2024
- Provided leadership and direction to the store merchandising team
- Ensured maximum productivity, profitably, operational excellence and compliance with company procedures Monitored and supported the daily merchandising, floor set planning and execution and launching new brand concepts
- Ensure a strong partnership with the District Visual Manager to ensure all visual merchandising guideline are following company standards and practices Generated and Analyzed eld merchandise reports and made necessary product placement/adjustment based on selling and eld merchandise reports
- Ensured all directives were completed by company given timeline Train, coach and direct all members of the team on merchandise handling, shipment processing, merchandise presentation and visual techniques
Merchandise / Stock Manager
Brandy Melville
Mississauga, ON
02.2014 - 03.2015
- Maintained the brand image by merchandising store weekly to achieve optimal sales in a timely fashion
- Communicated to visual team on company trends, focuses and overall goals Processed inventory by receiving merchandise and manually inputting products through store systems
- Ensured all delivery information is accurately reported to verify all shipment related paperwork meet audit requirements
- Ensured all policies and procedures were being maintained Organized stock to ensure maximum efficiency
- Developed the floor set plan, then translated it into implementation steps and directed team to execute
- Restructured the backroom and organized to achieve maximum employee productivity.
- Consistently met company and department objectives within budget and time constraints.
Assistant Store Manager
Jean Machine
Mississauga , ON
12.2010 - 02.2014
- Ensured daily operations were being met through company policy and procedures
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Prioritized, planned and organized courses of action for self and other to ensure that work is completed.
- Motivated sales staff to meet assigned sales and productivity goals Ensured all associated provided the highest level of customer service
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Control store expenses and maintained budgets, striving to reduce costs
- Complied with all loss prevention, accuracy of POS Systems Executed visual merchandising, marketing strategies and directives accurately and within specified timelines Supported and provided follow up for all training and orientation programs
Education
High School Diploma -
Our Lady of Mount Carmel Secondary School
Mississauga, ON06-2009
Skills
- Team Development
- Payroll Management
- Shift Scheduling
- Operations Management
- Customer Service Management
- Risk Management
- Report Generation
- Project Management
References
References available upon request.
Timeline
Store Manager
URBN Canada - Free People
11.2015 - 01.2024
Merchandise Manager
Forever 21
03.2015 - 11.2024
Merchandise / Stock Manager
Brandy Melville
02.2014 - 03.2015
Assistant Store Manager
Jean Machine
12.2010 - 02.2014
High School Diploma -
Our Lady of Mount Carmel Secondary School
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