Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Hellwig

Calgary,AB

Summary

Experienced lead barista with over six years in specialty coffee settings, skilled in team leadership and customer service. Known for creating welcoming environments, and maintaining high standards of quality. Passionate about coffee and enhancing staff performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Neighbour Coffee
Calgary, AB
07.2023 - 09.2024
  • Supervised daily operations to achieve performance, quality, and service standards.
  • Maintained clean, safe, and organized store environment to elevate customer experience.
  • Fostered strong relationships with staff, contributing to positive workplace culture.
  • Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
  • Conducted regular inventory counts to verify stock levels and forecast future needs.
  • Placed wholesale orders twice weekly to ensure adequate inventory supply.

Team Leader/Supervisor

Monogram Coffee
Calgary, AB
01.2023 - 07.2023
  • Supervised team to ensure compliance with established procedures and quality standards.
  • Evaluated employee performance, providing constructive feedback to enhance skills.
  • Assisted customers by assessing needs and staying updated on consumer preferences.
  • Collaborated in planning schedules and delegating assignments to meet service demands.

Barista

Monogram Coffee
Calgary, AB
07.2022 - 01.2023
  • Successfully completed comprehensive coffee training, enhancing skills in dialing espresso and filter coffee.
  • Engaged with customers during peak times to create a vibrant, welcoming environment.
  • Mastered recipes for specialty drinks and seasonal options to cater to diverse tastes.
  • Oversaw inventory levels at counter and maintained cleanliness to meet service demands.
  • Provided tailored product recommendations based on thorough understanding of individual customer needs.
  • Demonstrated initiative by prioritizing and multitasking effectively with little oversight.

Barista/Shift Lead

Marigold Cafe
Victoria, BC
05.2021 - 05.2022
  • Maintained safe, clean, and professional workspace while adhering to COVID cleaning protocols.
  • Anticipated customer and store needs through continuous evaluation of environment and client cues.
  • Trained new team members in food and drink preparation, emphasizing food safety and operational duties.
  • Utilized teamwork skills to efficiently serve customers during peak hours, ensuring positive interactions.
  • Delegated tasks to staff while monitoring completion and performance.
  • Resolved customer issues with professionalism to enhance satisfaction and encourage repeat business.

Barista

Purple Perk Coffee Market
Calgary, AB
05.2019 - 01.2020
  • Maintained and operated espresso machines, blenders, and commercial coffee equipment.
  • Prepared and stocked baked goods, sandwiches, wraps, and light snacks to complement beverages.
  • Addressed customer inquiries and escalated issues to management when necessary.
  • Managed product inventory during peak hours to ensure availability.
  • Processed coffee, food, and beverage orders efficiently while upholding quality standards.

Education

Bachelor of Science - Geology

Mount Royal University
Calgary, AB
05-2026

Bachelor of Science - Marine Biology

University of Victoria
Victoria, BC
04.2021

Skills

  • Specialty coffee knowledge
  • Inventory management
  • Quality control
  • Team coordination
  • Conflict resolution
  • Customer service and satisfaction
  • Employee training

Timeline

Assistant Manager

Neighbour Coffee
07.2023 - 09.2024

Team Leader/Supervisor

Monogram Coffee
01.2023 - 07.2023

Barista

Monogram Coffee
07.2022 - 01.2023

Barista/Shift Lead

Marigold Cafe
05.2021 - 05.2022

Barista

Purple Perk Coffee Market
05.2019 - 01.2020

Bachelor of Science - Geology

Mount Royal University

Bachelor of Science - Marine Biology

University of Victoria

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Lindsey Hellwig